Retail Assistant Store Manager: Leadership & Growth Path

Shoe Carnival, Inc.; Cuyahoga Falls (OH); On-site; USD 42,000 - 56,000; Full time

Job summary

Shoe Carnival, Inc. is seeking an Assistant Store Manager to oversee daily operations, lead by example, and support the team in a fast-paced, customer-first environment.

In this full-time role, you’ll be a key holder, open/close the store, and help drive sales while training associates and maintaining store presentation.

The position requires at least 2 years of retail or customer service experience, some supervisory exposure, and the ability to obtain Key Carrier Certification within 60 days.

Qualifications

• Strong communication and leadership skills.
• Great customer service and a positive attitude.
• At least 2 years of retail or customer service experience.
• Previous supervisory experience is a plus.
• Must be able to complete Key Carrier Certification within 60 days.
• Flexible availability, including nights, weekends, and holidays.
• Due to keyholder responsibilities, including store opening/closing and equipment use, applicants must be at least 18 years of age.

Responsibilities

• Open and close the store as a key holder.
• Support the General Manager in reaching sales goals.
• Lead customer service efforts and resolve issues professionally.
• Train and guide associates on processes and standards.
• Delegate daily tasks and coordinate breaks.
• Assistant with visual merchandising and store presentation.
• Perform register overrides, safe/till counts, and cash reconciliation.
• Follow and promote loss prevention procedures.

Skills

Retail leadership

Customer service

Communication

Team supervision

Availability

Job description

Shoe Carnival, Inc. is seeking an Assistant Store Manager to oversee daily operations, lead by example, and support the team in a fast-paced, customer-first environment.

In this full-time role, you’ll be a key holder, open/close the store, and help drive sales while training associates and maintaining store presentation.

The position requires at least 2 years of retail or customer service experience, some supervisory exposure, and the ability to obtain Key Carrier Certification within 60 days.