Retail Assistant Manager - Wireless Sales & Growth Lead

TCC Wireless, LLC; Stratford (CT); On-site; USD 35,000 - 60,000; Full time

Benefits offered by this job

Medical, dental and vision

Development and growth opportunities

Job summary

The Retail Assistant Manager (RAM) at TCC Wireless, LLC in Stratford, CT, leads a fast-paced wireless retail environment, serving as the bridge between customers and the T-Mobile brand. You will drive revenue, manage store operations, and coach teams to deliver exceptional service and outcomes.

As RAM you’ll engage with customers, perform activations, billing changes, and upgrades, while maintaining store standards and budgeting.

Qualifications

• High School Diploma or GED required.
• Minimum 6 months experience in retail and/or sales with a strong customer focus.
• Legally authorized to work in the United States.
• Ability to work nights, weekends and holidays in a retail environment.
• Professional, energetic, honest, patient and empathetic.
• Ability to problem solve, analyze results, plan for the future and make good decisions.
• Excellent written, verbal and interpersonal communications skills.
• Reliable transportation.
• Must be able to stand for long periods of time on the sales floor.
• Must be able to move and/or lift up to 25 pounds.

Responsibilities

• Provides world-class customer service including greeting customers in the stores, answering phones and assessing their needs.
• Drives monthly revenue goals through acquiring new customer accounts, maximizing existing customers’ accounts, identifying revenue opportunities, and excelling in quality metrics.
• Builds relationships with TCC Wireless employees and customers across all channels of the business.
• Works with store management in opening, closing and operating the retail facility, including but not limited to cash handling, inventory count and deposits as governed by operations control standards.
• Ensures compliance with all company policies and procedures.
• Maintains store appearance, back room, restrooms and individual work area according to the retail store standards.
• Patiently explores customer needs regarding their experience with thoughtful questions and support with service activations, changes and bill payments, equipment replacement, selling accessories and processing price plan changes and upgrades.
• RAM is responsible for achieving assigned performance metrics.

Skills

Customer service

Sales

Communication skills

Problem solving

Teamwork

Reliability

Stamina

Education

High School Diploma or GED

Job description

The Retail Assistant Manager (RAM) at TCC Wireless, LLC in Stratford, CT, leads a fast-paced wireless retail environment, serving as the bridge between customers and the T-Mobile brand. You will drive revenue, manage store operations, and coach teams to deliver exceptional service and outcomes.

As RAM you’ll engage with customers, perform activations, billing changes, and upgrades, while maintaining store standards and budgeting.