Retail Assistant Manager — Wireless Sales Leader

TCC Wireless, LLC; Auburn (MA); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical, dental and vision

Development and growth opportunities

Job summary

TCC Wireless, LLC in Auburn, MA seeks a Retail Assistant Manager (RAM) to drive customer experience and sales in a fast-paced T-Mobile store. You will connect customers with the brand, know phones and plans, and build lasting relationships with both customers and colleagues.

The RAM role requires leading daily store operations, meeting revenue goals, and maintaining store standards while delivering world-class service in a dynamic environment.

Qualifications

• Minimum 6 months experience in retail and/or sales with a strong customer focus.
• Legally authorized to work in the United States.
• Ability to work nights, weekends, and holidays in a retail environment.
• Excellent written, verbal and interpersonal communications skills.
• Reliable transportation.
• Must be able to stand for long periods of time on the sales floor.
• Must be able to move and/or lift up to 25 pounds.

Responsibilities

• Provides world-class customer service including greeting customers in the stores, answering phones and assessing their needs.
• Drives monthly revenue goals through acquiring new customer accounts, maximizing existing customers’ accounts, identifying revenue opportunities, and excelling in quality metrics.
• Builds relationships with TCC Wireless employees and customers across all channels of the business.
• Works with store management in opening, closing and operating the retail facility, including but not limited to cash handling, inventory count and deposits as governed by operations control standards.
• Ensures compliance with all company policies and procedures.
• Maintains store appearance, back room, restrooms and individual work area according to the retail store standards.
• Patiently explores customer needs regarding their experience with thoughtful questions and support with service activations, changes and bill payments, equipment replacement, selling accessories and processing price plan changes and upgrades.
• ME is responsible for achieving assigned performance metrics.

Skills

Retail sales

Customer service

Communication

Education

High School Diploma or GED

Job description

TCC Wireless, LLC in Auburn, MA seeks a Retail Assistant Manager (RAM) to drive customer experience and sales in a fast-paced T-Mobile store. You will connect customers with the brand, know phones and plans, and build lasting relationships with both customers and colleagues.

The RAM role requires leading daily store operations, meeting revenue goals, and maintaining store standards while delivering world-class service in a dynamic environment.