Retail Assistant Manager — Lead Teams, Drive Sales & Growth

Tcc Wireless Llc; Wethersfield (CT); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Medical, dental and vision

Development and growth opportunities

Job summary

TCC Wireless, LLC in Wethersfield, CT is hiring a Retail Assistant Manager (RAM) for a full-time role. The RAM will be the link between customers and the T-Mobile brand, delivering high-energy service and driving revenue opportunities.

The position requires handling store operations, customer activations, bill payments and price plan changes while meeting performance metrics in a fast-paced retail environment. Benefits include medical, dental, and vision options.

Qualifications

• High School Diploma or GED.
• Minimum 6 months experience in retail and/or sales with a strong customer focus.
• Legally authorized to work in the United States.
• Ability to work nights, weekends, and holidays in a retail environment.
• Professional, energetic, honest, patient and empathetic.
• Ability to problem solve, analyze results, plan for the future, and make good decisions.
• Excellent written, verbal and interpersonal communications skills.
• Reliable transportation.
• Must be able to stand for long periods of time on the sales floor.
• Must be able to move and/or lift up to 25 pounds.

Responsibilities

• Provides world-class customer service including greeting customers in the stores, answering phones and assessing their needs.
• Drives monthly revenue goals through acquiring new customer accounts, maximizing existing customers’ accounts, identifying revenue opportunities, and excelling in quality metrics.
• Builds relationships with TCC Wireless employees and customers across all channels of the business.
• Works with store management in opening, closing and operating the retail facility, including cash handling, inventory count and deposits as governed by operations control standards.
• Ensures compliance with all company policies and procedures.
• Maintains store appearance, back room, restrooms and individual work area according to the retail store standards.
• Patiently explores customer needs regarding their experience with thoughtful questions and support with service activations, changes and bill payments, equipment replacement, selling accessories and processing price plan changes and upgrades.
• ME is responsible for achieving assigned performance metrics.

Skills

Excellent communication

Customer service

Problem solving

Education

High School Diploma or GED

Job description

TCC Wireless, LLC in Wethersfield, CT is hiring a Retail Assistant Manager (RAM) for a full-time role. The RAM will be the link between customers and the T-Mobile brand, delivering high-energy service and driving revenue opportunities.

The position requires handling store operations, customer activations, bill payments and price plan changes while meeting performance metrics in a fast-paced retail environment. Benefits include medical, dental, and vision options.