Retail Assistant Manager — Vision Care & Team Leadership

LensCrafters; Santa Clara (CA); On-site; USD 51,000 - 79,000; Full time

Benefits offered by this job

Health care

Retirement plan

Paid time off

Employee discounts

Job summary

LensCrafters in Santa Clara, CA is seeking an Assistant Manager to lead in the absence of the Store Manager and act as a business owner within the LensCrafters organization, delivering key performance metrics and superior patient experiences.

You will drive sales, manage a team, execute visual standards, and build strong relationships with doctors and the local community. The role requires strong communication, leadership, and flexibility to work nights and weekends.

Qualifications

• High School graduate or equivalent.
• 1+ year(s) management/supervisory experience with direct reports.
• Knowledge of retail operations, processes & policies.
• Strong basic math skills.
• Familiarity with cash register, computers & calculators.
• Must have a strong command of the English language for all written correspondence & oral communication.
• Strong communicator & listener.
• Demonstrated high-level of selling skills.
• Proven ability to problem solve.

Responsibilities

• Delivers quality & improvement to exceed KPIs: Comp Sales, % Sales to Plan, Conversion, Customer Count and other metrics.
• Supports store business plans to maximize sales & profit.
• Partner with store manager to lead & develop team.
• Delivers clear, constructive, timely feedback & develops staff.
• Executes visual directives & maintains store appearance.
• Maintains positive relationships with doctors.
• Promotes team compliance to all policies.
• Performs administrative duties.
• Works a flexible schedule, including nights & weekends.

Skills

People management

Customer service

Communication

Sales skills

Problem solving

Retail knowledge

Education

College degree or equivalent

High School diploma

Tools

POS system

Cash handling

Computers

Job description

LensCrafters in Santa Clara, CA is seeking an Assistant Manager to lead in the absence of the Store Manager and act as a business owner within the LensCrafters organization, delivering key performance metrics and superior patient experiences.

You will drive sales, manage a team, execute visual standards, and build strong relationships with doctors and the local community. The role requires strong communication, leadership, and flexibility to work nights and weekends.