Retail Assistant Manager: Store Ops & Customer Experience

Rack Room Shoes; Chattanooga (TN); On-site; USD 19,000 - 26,000; Full time

Benefits offered by this job

Benefits information available

Job summary

Rack Room Shoes is seeking an Assistant Manager to support the Store Manager in all daily operations, ensuring policy compliance and staff guidance. The role includes leading, training, and stepping in for the Store Manager when needed to meet sales, service, and operational goals.

The position emphasizes customer experience, staff development, inventory control, and adherence to company standards. Great for individuals aiming to progress into store leadership within a growing footwear retailer.

Qualifications

• Effective verbal and written communication skills.
• Managerial and organizational skills.
• Strong interpersonal skills for customer and employee interactions.
• Strong visual merchandising skills.

Responsibilities

• Primary responsibility is safety and welfare of employees and customers.
• Create and maintain an excellent customer shopping experience and service standards.
• Handle POS transactions, discounts, refunds, and loyalty procedures.
• Manage inventory control: shipping, receiving, pricing, and markdowns.
• Oversee sales floor merchandising and presentation to company standards.
• Control payroll and scheduling within policy.
• Train and develop direct reports and reinforce operational standards.
• Support loss prevention and protect company assets.
• Develop understanding of day-to-day store operations.

Skills

Verbal & written comms

Managerial skills

Customer service

Leadership training

Merchandising

Tools

POS terminal/POS system

Job description

Rack Room Shoes is seeking an Assistant Manager to support the Store Manager in all daily operations, ensuring policy compliance and staff guidance. The role includes leading, training, and stepping in for the Store Manager when needed to meet sales, service, and operational goals.

The position emphasizes customer experience, staff development, inventory control, and adherence to company standards. Great for individuals aiming to progress into store leadership within a growing footwear retailer.