Retail Assistant Manager

Goodwill of Central and Coastal Virginia in; Glen Allen (VA); On-site; USD 42,000 - 55,000; Full time

Job summary

Goodwill of Central and Coastal Virginia is seeking a Retail Assistant Manager (Finance) to join our management team at a retail location. You will assist in maximizing financial results, store appearance, customer experience and associate satisfaction, while modeling a positive work environment.

The role requires leadership experience, strong communication, and a commitment to exceptional service. You will collaborate with the store management team to drive performance and maintain operational

Qualifications

• High School Diploma or GED preferred; combination of education and work experience considered.
• 2 years' leadership experience required.
• No professional certifications are required for this position.
• The associate is required to pass a criminal background check.

Responsibilities

• Identifies work to be done, prioritizes and delegates, develops associates to drive store financial goals.
• Promotes and sets the example for exceptional customer service, internally and externally.
• Assists the store management team with onboarding, monthly meetings, check ins and appraisals.
• Solicits customer and associate feedback.
• Recognizes and rewards behaviors that reinforce progress and success using recognition programs.
• Maximizes the value of all donated goods and ensures donations are processed quickly.
• Adheres to operational standards including pricing, rotation, schedule and plant returns.
• Maintains dress code, visual presentation and housekeeping standards.
• Submits closing reports, accident reports, risk training reports, Kronos documentation on time.
• Ensures security of all company assets.
• Uses management information tools to measure store activity and identify trends.

Skills

Leadership experience

Customer service

Communication

Education

High School Diploma or GED

Job description

Goodwill of Central and Coastal Virginia

Retail Assistant Manager (Finance)

Position Summary

Contribute to the mission of Goodwill by being an active Management Team Member at a retail location. Assist in maximizing financial results, store appearance, customer experience and associate satisfaction. Assistant Managers, in their manner and appearance, keep a positive work environment and act as exemplary role models to their staff and customer.

Essential Duties

(Other duties within the scope of this position may be assigned.)

1. Identifies work to be done, prioritizes and delegates, assists in developing associates to drive store financial goals.
2. Promotes and sets the example for Goodwill's standards of exceptional customer service, both internally and externally.
3. Assists the store management team with meaningful communication through onboarding, monthly meetings, check ins and appraisals.
4. Solicits customer and associate feedback
5. Recognizes and rewards behaviors that reinforce progress and success utilizing all recognition programs.
6. Maximizes the value of all donated goods. Ensures donations are received and processed quickly and efficiently.
7. Adheres to Goodwill operational standards. This includes pricing, rotation, schedule and plant returns.
8. Demands a high level of excellence to the standards of dress code, visual presentation, housekeeping.
9. Submits all closing reports, accident reports, risk training reports, Kronos documentation correctly and on time.
10. Ensures the security of all company assets.
11. Utilizes management information tools such as daily sales, production reports, sales by commodity, Round Up reports and monthly variance reports to determine and measure store activity and to identify trends.
12. Communicates directly, consistently and in a timely manner with direct supervisor and other management team members relating to problems with store operations and personnel.

Supervisory Responsibilities

The associate in this position has supervisory responsibility for designated associates in their department.

Education/Experience/Certificates/Security Clearance

• High School Diploma or GED preferred. Will consider a combination of education and work experience.
• 2 Years' experience in a leadership role required.
• No professional certifications are required for this position.
• The associate is not required to drive as part of their job duties.
• The associate in this position will be required to successfully pass a criminal background check.

Competencies

Lives the Values, Drives for Results, Customer Focus, Communication, Job Skills Knowledge, Builds/Leads Teams

Safety Statement

Associates are required to follow Goodwill's safety rules and regulations, as outlined in Goodwill's policies. Managers have the added responsibility to ensure the compliance of their team members.

Information Privacy and Security

This associate may have access to Confidential Information (CI) and is required to be familiar with the Goodwill Privacy policy 10.23 related to the handling of CI, and follow all related procedures required to protect the privacy and security of CI.

Physical Demands/Work Environment/Work Conditions

• The associate is required to lift up to 50 pounds with frequent lifting and/or carrying objects weighing up to 25 pounds.
• The associate works in a moderate work environment with occasional exposure to extreme atmospheric conditions (temperature, noise, fumes, dust, etc.).
• The associate must be available to work evenings and/or weekends as business needs dictate.

Goodwill of Central and Coastal Virginia is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.