Retail Assistant Manager - Customer Experience & Ops

Goodwill of Central and Coastal Virginia

Glen Allen (VA)

In loco

USD 42.000 - 58.000

Tempo pieno

14 giorni+

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Descrizione del lavoro

Goodwill of Central and Coastal Virginia is seeking an Assistant Manager to contribute to store performance and customer experience. You will lead a team, ensure excellent service, and maintain a positive work environment.

Responsibilities include supervising designated associates, coaching staff, handling daily operations, and ensuring security and compliance. Evening/weekend availability is expected; background check is required.

Competenze

High School Diploma or GED preferred.
Two years in a leadership role required.
Must pass a criminal background check.
No professional certifications required.

Mansioni

Identify work to be done, prioritize and delegate; assist in developing associates to drive store financial goals.
Promote and set the example for exceptional customer service standards.
Assist store management with onboarding, monthly meetings, check-ins and appraisals.
Solicit customer and associate feedback.
Recognize and reward behaviors that reinforce progress and success.
Maximize the value of donated goods and ensure efficient processing.
Adhere to Goodwill operational standards including pricing, rotation, scheduling and returns.
Maintain dress code, visual presentation and housekeeping standards.
Submit closing, accident, risk training and Kronos reports on time.
Ensure security of all company assets.
Use daily sales, production, and variance reports to identify trends.
Communicate with supervisor and management regarding operational issues.