Retail Assistant Manager: Drive Store Growth & Service

Goodwill of Central and Coastal Virginia in; Glen Allen (VA); On-site; USD 42,000 - 55,000; Full time

Job summary

Goodwill of Central and Coastal Virginia is seeking a Retail Assistant Manager (Finance) to join our management team at a retail location. You will assist in maximizing financial results, store appearance, customer experience and associate satisfaction, while modeling a positive work environment.

The role requires leadership experience, strong communication, and a commitment to exceptional service. You will collaborate with the store management team to drive performance and maintain operational

Qualifications

• High School Diploma or GED preferred; combination of education and work experience considered.
• 2 years' leadership experience required.
• No professional certifications are required for this position.
• The associate is required to pass a criminal background check.

Responsibilities

• Identifies work to be done, prioritizes and delegates, develops associates to drive store financial goals.
• Promotes and sets the example for exceptional customer service, internally and externally.
• Assists the store management team with onboarding, monthly meetings, check ins and appraisals.
• Solicits customer and associate feedback.
• Recognizes and rewards behaviors that reinforce progress and success using recognition programs.
• Maximizes the value of all donated goods and ensures donations are processed quickly.
• Adheres to operational standards including pricing, rotation, schedule and plant returns.
• Maintains dress code, visual presentation and housekeeping standards.
• Submits closing reports, accident reports, risk training reports, Kronos documentation on time.
• Ensures security of all company assets.
• Uses management information tools to measure store activity and identify trends.

Skills

Leadership experience

Customer service

Communication

Education

High School Diploma or GED

Job description

Goodwill of Central and Coastal Virginia is seeking a Retail Assistant Manager (Finance) to join our management team at a retail location. You will assist in maximizing financial results, store appearance, customer experience and associate satisfaction, while modeling a positive work environment.

The role requires leadership experience, strong communication, and a commitment to exceptional service. You will collaborate with the store management team to drive performance and maintain operational