Retail Assistant Manager

Goodwill of Central and Coastal Virginia; Glen Allen (VA); On-site; USD 42,000 - 58,000; Full time

Job summary

Goodwill of Central and Coastal Virginia is seeking an Assistant Manager to contribute to store performance and customer experience. You will lead a team, ensure excellent service, and maintain a positive work environment.

Responsibilities include supervising designated associates, coaching staff, handling daily operations, and ensuring security and compliance. Evening/weekend availability is expected; background check is required.

Qualifications

• High School Diploma or GED preferred.
• Two years in a leadership role required.
• Must pass a criminal background check.
• No professional certifications required.

Responsibilities

• Identify work to be done, prioritize and delegate; assist in developing associates to drive store financial goals.
• Promote and set the example for exceptional customer service standards.
• Assist store management with onboarding, monthly meetings, check-ins and appraisals.
• Solicit customer and associate feedback.
• Recognize and reward behaviors that reinforce progress and success.
• Maximize the value of donated goods and ensure efficient processing.
• Adhere to Goodwill operational standards including pricing, rotation, scheduling and returns.
• Maintain dress code, visual presentation and housekeeping standards.
• Submit closing, accident, risk training and Kronos reports on time.
• Ensure security of all company assets.
• Use daily sales, production, and variance reports to identify trends.
• Communicate with supervisor and management regarding operational issues.

Skills

Leadership

Customer service

Communication

Education

High School Diploma or GED

Job description

Position Summary

Contribute to the mission of Goodwill by being an active Management Team Member at a retail location. Assist in maximizing financial results, store appearance, customer experience and associate satisfaction. Assistant Managers, in their manner and appearance, keep a positive work environment and act as exemplary role models to their staff and customer.

Essential Duties

1. Identifies work to be done, prioritizes and delegates, assists in developing associates to drive store financial goals.
2. Promotes and sets the example for Goodwill's standards of exceptional customer service, both internally and externally.
3. Assists the store management team with meaningful communication through onboarding, monthly meetings, check ins and appraisals.
4. Solicits customer and associate feedback
5. Recognizes and rewards behaviors that reinforce progress and success utilizing all recognition programs.
6. Maximizes the value of all donated goods. Ensures donations are received and processed quickly and efficiently.
7. Adheres to Goodwill operational standards. This includes pricing, rotation, schedule and plant returns.
8. Demands a high level of excellence to the standards of dress code, visual presentation, housekeeping.
9. Submits all closing reports, accident reports, risk training reports, Kronos documentation correctly and on time.
10. Ensures the security of all company assets.
11. Utilizes management information tools such as daily sales, production reports, sales by commodity, Round Up reports and monthly variance reports to determine and measure store activity and to identify trends.
12. Communicates directly, consistently and in a timely manner with direct supervisor and other management team members relating to problems with store operations and personnel.

Supervisory Responsibilities

The associate in this position has supervisory responsibility for designated associates in their department.

Education/Experience/Certificates/Security Clearance

• High School Diploma or GED preferred. Will consider a combination of education and work experience.
• 2 Years' experience in a leadership role required.
• No professional certifications are required for this position.
• The associate is not required to drive as part of their job duties.
• The associate in this position will be required to successfully pass a criminal background check.

Competencies

Lives the Values, Drives for Results, Customer Focus, Communication, Job Skills Knowledge, Builds/Leads Teams

Safety Statement

Associates are required to follow Goodwill's safety rules and regulations, as outlined in Goodwill's policies. Managers have the added responsibility to ensure the compliance of their team members.

Information Privacy and Security

This associate may have access to Confidential Information (CI) and is required to be familiar with the Goodwill Privacy policy 10.23 related to the handling of CI, and follow all related procedures required to protect the privacy and security of CI.

Physical Demands/Work Environment/Work Conditions

• The associate is required to lift up to 50 pounds with frequent lifting and/or carrying objects weighing up to 25 pounds.
• The associate works in a moderate work environment with occasional exposure to extreme atmospheric conditions (temperature, noise, fumes, dust, etc.).
• The associate must be available to work evenings and/or weekends as business needs dictate.

Goodwill of Central and Coastal Virginia is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation or have questions regarding the listed compensation, please contact the recruiting team at Goodwill of Central and Coastal Virginia at 804-745-6300 or via email at [e-mail] . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

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