Retail Assistant Manager - Operations & Customer Service Lead

JD Sports NA; Doraville (GA); On-site; USD 17,000 - 25,000; Full time

Job summary

Hibbett I City Gear in Doraville, GA is seeking an Assistant Manager to support the Store Manager in daily operations, merchandising, scheduling, and customer service excellence.

The role emphasizes leadership in the absence of the Store Manager, knowledge of product areas, and adherence to store policies, aiming to achieve sales targets while maintaining a positive shopping experience.

Qualifications

• Experience in retail, preferably footwear/apparel.
• 1–3 years of customer service experience.
• Excellent interpersonal and communication skills.
• Ability to work in a fast-paced environment.
• Ability to assist in managing a team and goals.
• Self-starter with initiative and attention to detail.
• Team-player focused on outstanding customer service.

Responsibilities

• Assist Store Manager in controlling assets and operations.
• Collaborate on action plans for selling, restocking, merchandising, ordering, scheduling.
• Act as store lead in Store Manager's absence.
• Support recruitment, training, and evaluation of staff.
• Provide guidance to employees and customers across departments.
• Monitor inventory, sales statistics, and expenses for profitability.
• Direct staff to complete departmental responsibilities and standards.
• Maintain awareness of inventory movement and customer trends.
• Ensure quality customer service per manuals and policies.
• Perform general administrative duties and cover Store Manager responsibilities.
• Promote and sell services and merchandise; uphold company policies.

Skills

Retail experience

Customer service

Interpersonal skills

Communication skills

Team leadership

Fast-paced environment

Job description

Hibbett I City Gear in Doraville, GA is seeking an Assistant Manager to support the Store Manager in daily operations, merchandising, scheduling, and customer service excellence.

The role emphasizes leadership in the absence of the Store Manager, knowledge of product areas, and adherence to store policies, aiming to achieve sales targets while maintaining a positive shopping experience.