Assistant Store Manager - Retail Ops & Service

JD Sports NA; Lilburn (GA); On-site; USD 17,000 - 24,000; Full time

Job summary

Hibbett I City Gear in Lilburn, Georgia is seeking an Assistant Manager to support the Store Manager in daily operations and customer service excellence. The role requires knowledge of each product area, adherence to policies, and the ability to assume Store Manager responsibilities when needed.

The candidate should be skilled in supervising staff, merchandising, scheduling, and inventory control while promoting merchandise and services to drive store profitability.

Qualifications

• Experience in retail, preferably footwear and athletic apparel.
• 1-3 years of customer service experience.
• Excellent interpersonal and communication skills.
• Ability to work in a fast-paced environment.
• Ability to assist in managing a team and meet goals.
• Self-starter with initiative to take on tasks.
• Strong attention to detail and multitasking ability.
• Team-player with passion for customer service and selling.

Responsibilities

• Assist Store Manager in controlling the assets of Hibbett I City Gear.
• Consult with Store Manager to establish plans for selling, restocking, merchandising, ordering, and scheduling.
• Assume store responsibility in the absence of the Store Manager.
• Assist in recruiting, training, and evaluating personnel.
• Provide guidance to employees and customers in all departments.
• Monitor inventory, sales statistics, and expenses to ensure profitability.
• Direct staff to meet department responsibilities and standards.
• Keep Store Manager informed about inventory movement and customer trends.
• Maintain extraordinary customer service per manuals and procedures.
• Promote and sell services and merchandise offered by the store.
• Uphold company policies and internal control procedures.

Skills

Customer service

Interpersonal skills

Team leadership

Self-starter

Attention to detail

Fast-paced environment

Job description

Hibbett I City Gear in Lilburn, Georgia is seeking an Assistant Manager to support the Store Manager in daily operations and customer service excellence. The role requires knowledge of each product area, adherence to policies, and the ability to assume Store Manager responsibilities when needed.

The candidate should be skilled in supervising staff, merchandising, scheduling, and inventory control while promoting merchandise and services to drive store profitability.