Retail Assistant Manager, Mobile Store Leader

Luna Wireless, An Authorized T-Mobile Retailer (Southeast); Vero Beach (FL); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Commission

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Wellness resources

401(k)

Bonus based on performance

Competitive salary

Dental insurance

Donation matching

Employee discounts

Flexible schedule

Job summary

Luna Wireless, A T-Mobile Premium Retailer, seeks a Retail Assistant Manager to partner with the Store Manager to lead and develop the team, delivering T-Mobile’s customer-focused goals and ensuring Mobile Associate success.

You will train, coach, and mentor staff, manage customer flow, stay current on products and promotions, and uphold store standards while driving financial results.

Qualifications

• At least 18 years of age.
• Legally authorized to work in the United States.
• High School Diploma or GED required.

Responsibilities

• Orient and develop the store team to meet customer service standards.
• Ensure customer needs are met and interactions are simple and effective.
• Observe Mobile Associates' customer interactions for training and coaching.
• Manage customer wait times and stay current on products, services, and promotions.
• Lead by example and stay current on products and leadership best practices.
• Maintain store environment and execute plan-o-gram standards.
• Ensure team knowledge of store systems and communications; monitor KPIs and expenses.

Skills

Customer service

Sales experience

Leadership

Communication

Education

High School Diploma or GED

Job description

Luna Wireless, A T-Mobile Premium Retailer, seeks a Retail Assistant Manager to partner with the Store Manager to lead and develop the team, delivering T-Mobile’s customer-focused goals and ensuring Mobile Associate success.

You will train, coach, and mentor staff, manage customer flow, stay current on products and promotions, and uphold store standards while driving financial results.