Retail Assistant Manager — Growth, Leadership & Flexible Schedule

GP Mobile; Decatur (TX); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Competitive pay

Commissions

Benefits PT/FT

Medical benefits

Dental benefits

Vision benefits

401K Plan

Paid time off

Phone service discounts

Career growth

Job summary

Luna Wireless is seeking a Retail Assistant Manager to partner with the Store Manager and develop the team toward delivering T-Mobile’s customer-centric goals and Mobile Associate success.

You will lead training, coaching, and performance observations to enhance customer experiences, stay current with products and promotions, and drive store results. This role offers growth within a dynamic, high-energy environment and opportunities for advancement.

Qualifications

• 1 year customer service and/or sales experience, retail environment preferred.
• Available to work a varied schedule including nights, weekends, and holidays.
• Ability to lead and mentor people to deliver great results.
• Outstanding communicator with ability to interact with teammates and customers.

Responsibilities

• Responsible for infusing every store’s Mobile Assistant with a passion for T-Mobile’s Manifesto by thoroughly orienting and grounding them to a standard of Loving Our Customers.
• Ensure that every need the customer has, when coming into the store, is met and that employees build the customer’s confidence by making their experience comfortable, simple and by solving the whole problem.
• Complete observations of Mobile Associate s’ interactions with customers, including feedback, to be used in development, training & coaching conversations.
• Effectively manage customer wait time. Keep current on products, services, and promotions.
• Lead by example, staying up to date on the latest products, services, training & leadership best practices to remain an expert resource to the team. Interact directly with Mobile Associate s to ensure they meet and/or exceed defined, monthly success measurements completing assigned training on time.
• Assist in maintaining the quality of the overall store environment and adhere to national plan-o-gram standards. Use visual displays and interactive devices effectively. Keep visual displays and devices current. Assist in the execution of Retail Methods & Procedures.
• Ensure team knowledge of store systems. Ensure that teams are knowledgeable about corporate and store communications. Deliver financial results based on key performance indicators. Identify ways to manage and control store expenses. Manage discounting and credits.

Skills

Customer service

Sales

Leadership

Communication

Education

High School Diploma or GED

Job description

Luna Wireless is seeking a Retail Assistant Manager to partner with the Store Manager and develop the team toward delivering T-Mobile’s customer-centric goals and Mobile Associate success.

You will lead training, coaching, and performance observations to enhance customer experiences, stay current with products and promotions, and drive store results. This role offers growth within a dynamic, high-energy environment and opportunities for advancement.