Retail Assistant Manager - Lead Teams & KPIs

Sally Beauty; Jacksonville (FL); On-site; USD 42,000 - 54,000; Full time

Job summary

Sally Beauty in Jacksonville, FL is seeking an Assistant Manager to lead store teams and ensure exceptional customer experiences while upholding brand standards.

In this role, you will coach staff, oversee daily operations including inventory and scheduling, and collaborate with store leadership to meet sales and KPI targets. A strong customer-service background and supervisory experience are essential.

Qualifications

• Minimum 3+ years retail sales/customer service experience preferred.
• At least 1+ year(s) prior management experience preferred.
• Ability to lead or support a team of associates to meet business objectives.
• Can effectively communicate with team and management.
• Must have scheduling availability to meet the needs of the business.
• Cosmetology license desirable, but not required.

Responsibilities

• Brand: supervise daily goals to deliver an exceptional client experience and drive loyalty.
• People: recruit, train, develop teams and coach performance, ensure policy compliance.
• Operations: execute company processes, omni-channel fulfillment, and process improvements.
• Inventory & payroll: manage inventory, payroll hours, schedules, and opening/closing procedures.
• Safety/Loss Prevention: maintain safe environment and protect assets with proper controls.

Skills

Retail experience

Customer service

Team leadership

Communication

Scheduling

Cosmetology license

Education

High School Diploma or equivalent

Job description

Sally Beauty in Jacksonville, FL is seeking an Assistant Manager to lead store teams and ensure exceptional customer experiences while upholding brand standards.

In this role, you will coach staff, oversee daily operations including inventory and scheduling, and collaborate with store leadership to meet sales and KPI targets. A strong customer-service background and supervisory experience are essential.