Retail Store Lead & Community Builder

Socket.dev; Lancaster (Lancaster County); On-site; USD 42,000 - 55,000; Full time

Benefits offered by this job

Competitive base pay and bonus

Up to 60% discount on branded product

Discounts on entertainment, travel, &…

401(k) plan with company matching

Medical, dental, prescription, vision,

life insurance

Job summary

J.Crew Group (JCG) is seeking an Assistant Manager in Lancaster, PA to join the leadership team and drive profitability through genuine customer connections and brand loyalty. You will coach the sales team, collaborate with leadership on strategies, and ensure smooth operational support as needed.

You will help manage a designated division, oversee store operations and systems, and participate in recruiting and development efforts.

Qualifications

• 1-2 years of retail management experience with a similar scope.
• Passionately support our brand, customers, and teams.
• Stay up to date with current fashion trends and industry developments.
• Embrace teamwork, flexibility, and courtesy while executing tasks.
• Innovate and champion new ideas while navigating uncertainty, demonstrating strong problem-solving skills.

Responsibilities

• Support the Store Director & Associate Store Manager to directly impact business results with a meaningful connection to every aspect of the brand while maximizing profitability.
• Own your designated division of responsibility (Visual Merchandising, Operations, HR, Service & Selling, etc.)
• Manage store operations, systems, and technology while ensuring accountability.
• Assist Store Director & Associate Store Manager with recruiting, training and development efforts, if needed.
• Partner with Store Director and Associate Store Manager to curate a collaborative working environment for all associates.
• Ensure the team is always on track to exceed goals and provide best-in-class customer service.
• Lead fit sessions that boost product knowledge for associates to elevate authentic customer connection.
• Come up with innovative ways to engage the community and build loyalty through events.
• Can step into a variety of roles on the sales floor, if needed.

Skills

Retail management

Customer service

Job description

J.Crew Group (JCG) is seeking an Assistant Manager in Lancaster, PA to join the leadership team and drive profitability through genuine customer connections and brand loyalty. You will coach the sales team, collaborate with leadership on strategies, and ensure smooth operational support as needed.

You will help manage a designated division, oversee store operations and systems, and participate in recruiting and development efforts.