Retail Assistant Manager — Lead Team & Guest Experience

White-House-Black-Marke; Grand Rapids (MI); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) plan

Merchandise discounts

Job summary

White House Black Market is seeking an Assistant Manager in Grand Rapids to support the Store Manager in leading the team and delivering a seamless, personalized customer experience. You will help drive store performance, coach associates, and ensure consistent brand standards.

Responsibilities include mentoring staff, managing daily operations, and building community connections through events and philanthropy while maintaining an inviting, well-presented sales floor.

Qualifications

• Minimum 3 years of retail management experience.
• Must be at least 18 years old.
• Flexible availability including nights, weekends, and holidays.
• Ability to develop strong customer and peer relationships.
• Excellent communication and interpersonal skills.

Responsibilities

• Assist Store Manager in leading the team and delivering a seamless customer experience.
• Help achieve store financial goals and monitor inventory.
• Lead by example on the sales floor and mentor associates.
• Build community connections through events and philanthropy.
• Maintain a visually inspiring store that reflects brand standards.

Skills

Retail management

Team leadership

Customer service

Communication

Interpersonal skills

Job description

White House Black Market is seeking an Assistant Manager in Grand Rapids to support the Store Manager in leading the team and delivering a seamless, personalized customer experience. You will help drive store performance, coach associates, and ensure consistent brand standards.

Responsibilities include mentoring staff, managing daily operations, and building community connections through events and philanthropy while maintaining an inviting, well-presented sales floor.