Retail Assistant Manager: Lead Team, Elevate Service

J.Crew Factory; Orland Park (IL); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

Competitive base pay

60% discount on branded product

401(k) plan with company matching

Medical and Prescription coverage

Entertainment, travel, fitness, and M-

Paid time off

Job summary

J.Crew Factory in Orland Park, IL is seeking an Assistant Manager to lead a busy store team and drive profitability through strong customer connections and brand loyalty. You will coach the sales team, manage operations, and partner with leadership to deliver exceptional service.

The role requires 1–2 years of retail management, scheduling flexibility including nights/weekends/holidays, and the ability to lift up to 40 pounds. Competitive pay and benefits are provided.

Qualifications

• 1–2 years of retail management experience.
• Passionately support our brand, customers, and teams.
• Stay up to date with current fashion trends and industry developments.
• Embrace teamwork, flexibility, and courtesy while executing tasks.
• Innovate and champion new ideas while navigating uncertainty, demonstrating strong problem-solving skills.
• Have scheduling flexibility, including nights, weekends and holidays.
• Must bend, reach, stretch for product as well as lift, carry and move at least 40 pounds.

Responsibilities

• Support the Store Director & Associate Store Manager to directly impact business results with a meaningful connection to every aspect of the brand while maximizing profitability.
• Own your designated division of responsibility (Visual Merchandising, Operations, HR, Service & Selling, etc.)
• Manage store operations, systems, and technology while ensuring accountability.
• Assist Store Director & Associate Store Manager with recruiting, training and development efforts, if needed.
• Partner with Store Director and Associate Store Manager to curate a collaborative working environment for all associates.
• Ensure the team is always on track to exceed goals and provide best-in-class customer service.
• Lead fit sessions that boost product knowledge for associates to elevate authentic customer connection.
• Come up with innovative ways to engage the community and build loyalty through events.
• Can step into a variety of roles on the sales floor, if needed.

Skills

Retail management

Customer service

Team leadership

Scheduling flexibility

Problem solving

Fashion trends

Job description

J.Crew Factory in Orland Park, IL is seeking an Assistant Manager to lead a busy store team and drive profitability through strong customer connections and brand loyalty. You will coach the sales team, manage operations, and partner with leadership to deliver exceptional service.

The role requires 1–2 years of retail management, scheduling flexibility including nights/weekends/holidays, and the ability to lift up to 40 pounds. Competitive pay and benefits are provided.