Retail Assistant Manager - Lead Sales & Build Loyalty

J.Crew Factory; Schaumburg (IL); On-site; USD 27,000 - 34,000; Full time

Benefits offered by this job

Competitive base pay

60% employee discount

PTO and holidays

401(k) with company matching

Medical, dental, vision

Entertainment discounts

Travel discounts

Fitness discounts

Mobile technology discounts

Job summary

J.Crew Factory in Schaumburg, IL is hiring an Assistant Manager to drive profitability through strong customer connections, brand loyalty, and team coaching. You’ll support the Store Director, oversee operations, and help recruit and develop staff to deliver peak store performance.

You’ll lead product knowledge sessions, implement community engagement events, and ensure best-in-class service. The role requires 1–2 years retail management, flexibility for nights/weekends/holidays, and the ability

Qualifications

• 1–2 years of retail management experience.
• Support brand, customers, and teams.
• Stay up to date with fashion trends and industry developments.
• Embrace teamwork, flexibility, and courtesy while executing tasks.
• Innovate and champion new ideas while navigating uncertainty.
• Scheduling flexibility including nights, weekends and holidays.
• Able to bend, reach, lift at least 40 pounds (18 kilos).

Responsibilities

• Support the Store Director & Associate Store Manager to directly impact business results with a meaningful connection to every aspect of the brand while maximizing profitability.
• Own your designated division of responsibility (Visual Merchandising, Operations, HR, Service & Selling, etc.).
• Manage store operations, systems, and technology while ensuring accountability.
• Assist Store Director & Associate Store Manager with recruiting, training and development efforts, if needed.
• Partner with Store Director and Associate Store Manager to curate a collaborative working environment for all associates.
• Ensure the team is always on track to exceed goals and provide best-in-class customer service.
• Lead fit sessions that boost product knowledge for associates to elevate authentic customer connection.
• Come up with innovative ways to engage the community and build loyalty through events.
• Can step into a variety of roles on the sales floor, if needed.

Skills

Retail management

Customer service

Team leadership

Problem solving

Scheduling flexibility

Job description

J.Crew Factory in Schaumburg, IL is hiring an Assistant Manager to drive profitability through strong customer connections, brand loyalty, and team coaching. You’ll support the Store Director, oversee operations, and help recruit and develop staff to deliver peak store performance.

You’ll lead product knowledge sessions, implement community engagement events, and ensure best-in-class service. The role requires 1–2 years retail management, flexibility for nights/weekends/holidays, and the ability