Retail Assistant Manager — Elevate Service & Sales

J.Crew Group; Schaumburg (IL); On-site; USD 28,000 - 33,000; Part time

Benefits offered by this job

Employee discounts

401(k) plan

Medical & prescription

Dental & vision

Life insurance

Paid time off

Entertainment discounts

Travel discounts

Mobile tech discounts

Job summary

J.Crew Group in Schaumburg, IL is seeking an Assistant Manager to drive profitability through genuine customer connections, brand loyalty, and community engagement. You will coach the sales team and collaborate with leadership to adapt strategies for business success and ensure smooth operational support as needed.

You’ll help manage divisions such as Visual Merchandising, Operations, HR, Service & Selling, and support recruiting, training, and development; you’ll work with the leadership team

Qualifications

• Have 1–2 years of retail management experience with a similar scope.
• Passionately support our brand, customers, and teams.
• Stay up to date with current fashion trends and industry developments.
• Embrace teamwork, flexibility, and courtesy while executing tasks.
• Innovate and champion new ideas while navigating uncertainty, demonstrating strong problem‑solving skills.
• Have scheduling flexibility, including nights, weekends and holidays.
• Must bend, reach, stretch for product as well as lift, carry and move at least 40 pounds | 18 kilos.

Responsibilities

• Support the Store Director & Associate Store Manager to directly impact business results with a meaningful connection to every aspect of the brand while maximizing profitability.
• Own your designated division of responsibility (Visual Merchandising, Operations, HR, Service & Selling, etc.) Manage store operations, systems, and technology while ensuring accountability.
• Assist Store Director & Associate Store Manager with recruiting, training and development efforts, if needed.
• Partner with Store Director and Associate Store Manager to curate a collaborative working environment for all associates.
• Ensure the team is always on track to exceed goals and provide best‑in‑class customer service.
• Lead fit sessions that boost product knowledge for associates to elevate authentic customer connection.
• Come up with innovative ways to engage the community and build loyalty through events.
• Can step into a variety of roles on the sales floor, if needed.

Job description

J.Crew Group in Schaumburg, IL is seeking an Assistant Manager to drive profitability through genuine customer connections, brand loyalty, and community engagement. You will coach the sales team and collaborate with leadership to adapt strategies for business success and ensure smooth operational support as needed.

You’ll help manage divisions such as Visual Merchandising, Operations, HR, Service & Selling, and support recruiting, training, and development; you’ll work with the leadership team