Retail Assistant Manager: Lead Team, Elevate Service

jcrew; Framingham (MA); On-site; USD 27,000 - 34,000; Full time

Benefits offered by this job

60% discount on branded products

401(k) with company matching

Medical, dental, vision insurance

Paid time off

Bonus programs

Job summary

J.Crew Group, a leading fashion retailer, is seeking an Assistant Manager to join the leadership team. You will drive profitability through genuine customer connections, brand loyalty, and strong community engagement, providing coaching to the sales team to maximize performance.

You will collaborate with the broader leadership team to adapt strategies for business success and ensure smooth operational support as needed.

Qualifications

• 1-2 years of retail management experience with a similar scope.
• Passionately support our brand, customers, and teams.
• Stay up to date with current fashion trends and industry developments.

Responsibilities

• Support the Store Director & Associate Store Manager to directly impact business results with a meaningful connection to every aspect of the brand while maximizing profitability.
• Own your designated division of responsibility (Visual Merchandising, Operations, HR, Service & Selling, etc.)
• Manage store operations, systems, and technology while ensuring accountability.
• Assist Store Director & Associate Store Manager with recruiting, training and development efforts, if needed.
• Partner with Store Director and Associate Store Manager to curate a collaborative working environment for all associates.
• Ensure the team is always on track to exceed goals and provide best-in-class customer service.
• Lead fit sessions that boost product knowledge for associates to elevate authentic customer connection.
• Come up with innovative ways to engage the community and build loyalty through events.
• Can step into a variety of roles on the sales floor, if needed.

Skills

Retail management

Customer service

Leadership

Job description

J.Crew Group, a leading fashion retailer, is seeking an Assistant Manager to join the leadership team. You will drive profitability through genuine customer connections, brand loyalty, and strong community engagement, providing coaching to the sales team to maximize performance.

You will collaborate with the broader leadership team to adapt strategies for business success and ensure smooth operational support as needed.