Retail Assistant Manager — Lead Team, Earn Commissions

GP Mobile; Rockwall (TX); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Commission

401(k)

Bonus based on performance

Health insurance

Dental insurance

Vision insurance

Medical benefits

Paid time off

Flexible schedule

Training & development

Free uniforms

Donation matching

Employee discounts

Job summary

Luna Wireless, an Authorized T-Mobile Retailer in Rockwall, TX, seeks a Retail Assistant Manager to partner with the Store Manager and lead the team to deliver outstanding customer experiences and sales results.

You’ll train, coach, and develop Mobile Associates, manage store operations, stay current on products and promotions, and uphold our customer-first manifesto. Availability to work a varied schedule is required, including nights and weekends.

Qualifications

• 1 year customer service and/or sales experience, retail environment preferred
• Available to work a varied schedule including nights, weekends, and holidays
• Ability to lead and mentor people to deliver great results
• Outstanding communicator with ability to interact with teammates and customers

Responsibilities

• Responsible for infusing every store’s Mobile Assistant with a passion for T-Mobile’s Manifesto by thoroughly orienting and grounding them to a standard of Loving Our Customers.
• Ensure that every need the customer has, when coming into the store, is met and that employees build the customer’s confidence by making their experience comfortable, simple and by solving the whole problem.
• Complete observations of Mobile Associates' interactions with customers, including feedback, to be used in development, training & coaching conversations.
• Effectively manage customer wait time. Keep current on products, services, and promotions.
• Lead by example, staying up to date on the latest products, services, training, and leadership best practices to remain an expert resource to the team.
• Interact directly with Mobile Associates to ensure they meet and/or exceed defined, monthly success measurements completing assigned training on time.
• Assist in maintaining the quality of the overall store environment and adhere to national plan-o-gram standards.
• Ensure team knowledge of store systems and corporate/store communications. Deliver financial results based on KPIs.

Skills

Customer service

Leadership

Communication

Sales

Education

High School Diploma or GED

Job description

Luna Wireless, an Authorized T-Mobile Retailer in Rockwall, TX, seeks a Retail Assistant Manager to partner with the Store Manager and lead the team to deliver outstanding customer experiences and sales results.

You’ll train, coach, and develop Mobile Associates, manage store operations, stay current on products and promotions, and uphold our customer-first manifesto. Availability to work a varied schedule is required, including nights and weekends.