Retail Assistant Manager - Lead Team, Drive Customer Connection

J.Crew Factory; Goerke's Corners (WI); On-site; USD 24,000 - 31,000; Part time

Benefits offered by this job

Employee discount

401(k) plan

Medical insurance

Paid time off

Bonus programs

Job summary

J.Crew Group is seeking an Assistant Manager to join our leadership team. You will drive profitability through strong customer connections, brand loyalty, and community engagement, while coaching the sales team for peak performance.

You will collaborate with the leadership team to adapt strategies and ensure smooth operations across store functions. This role requires flexibility to support various sales floor needs and a focus on delivering exceptional service.

Qualifications

• Have 1-2 years of retail management experience with a similar scope.
• Passionately support our brand, customers, and teams.
• Stay up to date with current fashion trends and industry developments.

Responsibilities

• Support the Store Director & Associate Store Manager to directly impact business results with a meaningful connection to every aspect of the brand while maximizing profitability.
• Own your designated division of responsibility (Visual Merchandising, Operations, HR, Service & Selling, etc.)
• Manage store operations, systems, and technology while ensuring accountability.
• Assist Store Director & Associate Store Manager with recruiting, training and development efforts, if needed.
• Partner with Store Director and Associate Store Manager to curate a collaborative working environment for all associates.
• Ensure the team is always on track to exceed goals and provide best‑in‑class customer service.
• Lead fit sessions that boost product knowledge for associates to elevate authentic customer connection.
• Come up with innovative ways to engage the community and build loyalty through events.
• Can step into a variety of roles on the sales floor, if needed.

Skills

Retail management

Customer service

Job description

J.Crew Group is seeking an Assistant Manager to join our leadership team. You will drive profitability through strong customer connections, brand loyalty, and community engagement, while coaching the sales team for peak performance.

You will collaborate with the leadership team to adapt strategies and ensure smooth operations across store functions. This role requires flexibility to support various sales floor needs and a focus on delivering exceptional service.