Retail Assistant Manager - Lead Team & Customer Experience

J.Crew Factory; Tallahassee (FL); On-site; USD 24,000 - 31,000; Full time

Benefits offered by this job

Competitive base pay

Bonus programs

60% employee discount

401(k) with company matching

Medical, dental, prescription, vision,

Job summary

J.Crew Factory is seeking an Assistant Manager to join our leadership team in a fast-paced retail environment in Tallahassee, FL. You will drive profitability through genuine customer connections, brand loyalty, and community engagement.

You will coach the sales team, collaborate with leadership, and ensure smooth operational support. The role requires flexibility, tasks across multiple divisions, and a focus on delivering outstanding customer service.

Qualifications

• 1–2 years of retail management experience.
• Passion to support brand, customers, and teams.
• Stay up to date with fashion trends and industry developments.
• Embrace teamwork, flexibility and courtesy while executing tasks.
• Innovate and champion new ideas while navigating uncertainty.

Responsibilities

• Support Store Director & Associate Store Manager to impact profitability.
• Own your division of responsibility (Visual Merchandising, Operations, HR, Service & Selling).
• Manage store operations, systems and technology with accountability.
• Assist recruiting, training and development efforts as needed.
• Partner to create a collaborative working environment for all associates.
• Ensure the team exceeds goals and delivers best-in-class customer service.
• Lead fit sessions to boost product knowledge and customer connection.
• Develop innovative community engagement and loyalty events.
• Step into various sales floor roles when needed.

Skills

Retail management

Teamwork

Customer service

Problem-solving

Scheduling flexibility

Job description

J.Crew Factory is seeking an Assistant Manager to join our leadership team in a fast-paced retail environment in Tallahassee, FL. You will drive profitability through genuine customer connections, brand loyalty, and community engagement.

You will coach the sales team, collaborate with leadership, and ensure smooth operational support. The role requires flexibility, tasks across multiple divisions, and a focus on delivering outstanding customer service.