Retail Assistant Manager: Lead Team & Customer Experience

Goodwill of Central and Coastal Virginia; Mechanicsville (VA); On-site; USD 42,000 - 56,000; Full time

Job summary

Goodwill of Central and Coastal Virginia is seeking an Assistant Manager for a retail location in Mechanicsville, VA. You will help maximize sales, ensure store appearance, and deliver exceptional customer service while developing and supervising staff. The role requires 2 years of leadership experience and a high school diploma or GED.

Evening/ weekend availability and a background check are required. You will use daily sales reports and customer feedback to drive improvements and training.

Qualifications

• 2 years' experience in a leadership role required.
• High School Diploma or GED preferred.
• No professional certifications required.
• Criminal background check required.
• Must be available to work evenings and weekends.

Responsibilities

• Identifies work to be done, prioritizes and delegates, assists in developing associates to drive store financial goals.
• Promotes and sets the example for Goodwill's standards of exceptional customer service.
• Assists the store management team with onboarding, monthly meetings, check-ins and appraisals.
• Solicits customer and associate feedback.
• Recognizes and rewards behaviors that reinforce progress and success.
• Maximizes the value of all donated goods and ensures donations are processed quickly.
• Adheres to operational standards including pricing, rotation, schedule and plant returns.
• Maintains dress code, visual presentation, and housekeeping standards.
• Submits closing, accident, risk training, and Kronos reports on time.
• Ensures security of company assets.
• Uses management information tools to measure store activity and identify trends.
• Communicates with supervisor and management about store operations and personnel issues.

Skills

Leadership

Customer Focus

Communication

Team Building

Education

High School Diploma or GED

Combination of education and work experience

Job description

Goodwill of Central and Coastal Virginia is seeking an Assistant Manager for a retail location in Mechanicsville, VA. You will help maximize sales, ensure store appearance, and deliver exceptional customer service while developing and supervising staff. The role requires 2 years of leadership experience and a high school diploma or GED.

Evening/ weekend availability and a background check are required. You will use daily sales reports and customer feedback to drive improvements and training.