Retail Assistant Manager: Lead Sales, Service & Community

J.Crew Group; Mountain Brook (AL); On-site; USD 24,000 - 31,000; Full time

Benefits offered by this job

Discounts up to 60% on branded product

Competitive base pay & bonus programs

PTO with paid holidays

401(k) plan with company matching

Medical, dental, vision, life & Rx

Entertainment, travel, fitness perks

Job summary

J.Crew Group is seeking an Assistant Manager to join our store leadership team in a fast-paced retail environment. You will drive profitability through strong customer connections, brand loyalty, and community engagement, while coaching the sales team for peak performance.

You will oversee your division (visual merchandising, operations, HR, service and selling) and work with the Store Director to recruit, train, and develop staff. Flexible scheduling and leadership excellence are essential.

Qualifications

• 1–2 years of retail management experience with a similar scope.
• Passionately support our brand, customers, and teams.
• Stay up to date with current fashion trends and industry developments.
• Embrace teamwork, flexibility, and courtesy while executing tasks.
• Innovate and champion new ideas while navigating uncertainty.

Responsibilities

• Support the Store Director & Associate Store Manager to impact business results and profitability.
• Own your division of responsibility (Visual Merchandising, Operations, HR, Service & Selling).
• Manage store operations, systems, and technology with accountability.
• Assist with recruiting, training and development efforts as needed.
• Partner to create a collaborative environment for all associates.
• Ensure the team exceeds goals and delivers best-in-class customer service.
• Lead fit sessions to boost product knowledge and customer connection.
• Develop innovative ways to engage the community and build loyalty through events.
• Rotate across roles on the sales floor when needed.

Skills

Retail management

Customer service

Team leadership

Adaptability

Scheduling flexibility

Physical stamina

Job description

J.Crew Group is seeking an Assistant Manager to join our store leadership team in a fast-paced retail environment. You will drive profitability through strong customer connections, brand loyalty, and community engagement, while coaching the sales team for peak performance.

You will oversee your division (visual merchandising, operations, HR, service and selling) and work with the Store Director to recruit, train, and develop staff. Flexible scheduling and leadership excellence are essential.