Retail Assistant Manager: Lead Sales & Brand Loyalty

F J Crew Building Contractors Ltd; Baltimore (MD); On-site; USD 26,000 - 33,000; Full time

Benefits offered by this job

Competitive base pay and bonus

Up to 60% discount on branded product

Entertainment, travel, and tech perks

401(k) plan with matching

Medical and Prescription coverage

Job summary

J.Crew Group (JCG) in the United States is seeking an Assistant Manager to lead a store team, drive profitability, and deliver exceptional customer service.

You’ll coach sales associates, manage operations, support hiring and training, and partner with the Store Director to maintain brand standards and community engagement.

Experience in retail management and a passion for fashion are required; flexible schedule including nights, weekends, and holidays is expected.

Qualifications

• 1-2 years retail management experience.
• Strong customer service and leadership.
• Willingness to work nights, weekends and holidays.

Responsibilities

• Support the Store Director & Associate Store Manager to directly impact business results with a meaningful connection to every aspect of the brand while maximizing profitability.
• Own your designated division of responsibility (Visual Merchandising, Operations, HR, Service & Selling, etc.)
• Manage store operations, systems, and technology while ensuring accountability.
• Assist Store Director & Associate Store Manager with recruiting, training and development efforts, if needed.
• Partner with Store Director and Associate Store Manager to curate a collaborative working environment for all associates.
• Ensure the team is always on track to exceed goals and provide best-in-class customer service.
• Lead fit sessions that boost product knowledge for associates to elevate authentic customer connection.
• Come up with innovative ways to engage the community and build loyalty through events.
• Can step into a variety of roles on the sales floor, if needed.

Skills

Retail management

Customer service

Team leadership

Flexibility

Job description

J.Crew Group (JCG) in the United States is seeking an Assistant Manager to lead a store team, drive profitability, and deliver exceptional customer service.

You’ll coach sales associates, manage operations, support hiring and training, and partner with the Store Director to maintain brand standards and community engagement.

Experience in retail management and a passion for fashion are required; flexible schedule including nights, weekends, and holidays is expected.