Retail Assistant Manager — Lead Style & Service

J.Crew; Lyndhurst (OH); On-site; USD 24,000 - 31,000; Full time

Benefits offered by this job

Discounts up to 60% on branded product

401(k) plan with company matching

Medical and Prescription coverage

PTO and paid holidays

Dental, vision, life insurance

Entertainment, travel, and wellness福利

Job summary

J.Crew in Lyndhurst, OH seeks a hands-on Assistant Manager to drive profitability through strong customer connections and brand loyalty. You will coach the sales team and support daily operations to ensure smooth store performance.

You will lead store initiatives, manage divisions like visual merchandising and HR, and help recruit and train staff to elevate the customer experience. Flexibility for varied shifts is required.

Qualifications

• 1–2 years retail management experience or similar scope.
• Strong customer service mindset and brand passion.
• Ability to lead teams and coach staff effectively.
• Flexibility with scheduling, including nights, weekends and holidays.

Responsibilities

• Support Store Director and Associate Store Manager to drive profitability through customer connections.
• Own division of responsibility (Visual Merchandising, Operations, HR, Service & Selling).
• Manage store operations, systems, and technology with accountability.
• Assist with recruiting, training and development when needed.
• Foster a collaborative working environment with the leadership team.
• Ensure the team exceeds goals and delivers best-in-class service.
• Lead product knowledge sessions to boost customer connection.
• Create innovative community engagement and loyalty initiatives.
• Step into various roles on the sales floor when required.

Skills

Retail management

Customer service

Team leadership

Scheduling

Job description

J.Crew in Lyndhurst, OH seeks a hands-on Assistant Manager to drive profitability through strong customer connections and brand loyalty. You will coach the sales team and support daily operations to ensure smooth store performance.

You will lead store initiatives, manage divisions like visual merchandising and HR, and help recruit and train staff to elevate the customer experience. Flexibility for varied shifts is required.