Retail Assistant Manager: Lead Store Ops & Service

Rack Room Shoes; Tempe (AZ); On-site; USD 42,000 - 58,000; Full time

Job summary

Rack Room Shoes in Tempe, AZ is seeking an Assistant Manager to support the Store Manager in daily operations and staff leadership. You will help ensure policy compliance, deliver training, and maintain a top-notch customer experience.

In this role you’ll oversee safety, stock integrity, merchandising, payroll, and loss prevention while guiding sales associates and resolving issues promptly. Strong communication and organizational skills are essential.

Qualifications

• An approved background check.
• Effective verbal and written communication skills.
• Managerial and organizational skills.
• Strong interpersonal skills for customer and staff interaction.
• Strong visual merchandising skills.
• Working knowledge of footwear, accessories and shoe care.
• Basic mathematical skills.
• Understanding of store policies and procedures.

Responsibilities

• Assist the Store Manager and assume full responsibility in their absence.
• Lead and train staff to meet sales, service and operational goals.
• Provide service training and leadership to team members.
• Ensure safety and welfare of employees and customers.
• Process POS transactions per policy; manage sales, discounts and refunds.
• Oversee inventory control, price changes and physical inventory.
• Maintain merchandising standards and promotional signage.
• Oversee payroll scheduling and time/attendance compliance.
• Support loss prevention and protect store assets.
• Develop staff and reinforce operational standards.

Skills

Leadership

Communication

Managerial skills

Interpersonal skills

Visual merchandising

Footwear knowledge

Basic math

Job description

Rack Room Shoes in Tempe, AZ is seeking an Assistant Manager to support the Store Manager in daily operations and staff leadership. You will help ensure policy compliance, deliver training, and maintain a top-notch customer experience.

In this role you’ll oversee safety, stock integrity, merchandising, payroll, and loss prevention while guiding sales associates and resolving issues promptly. Strong communication and organizational skills are essential.