Retail Assistant Manager – Lead Store Ops & Service

R301US Hibbett Retail, Inc.; Holland (MI); On-site; USD 17,000 - 24,000; Full time

Job summary

Hibbett I City Gear in Holland, MI is seeking an Assistant Manager to support the Store Manager in daily store operations, merchandising, scheduling, and training. The role emphasizes delivering outstanding customer service and promoting merchandise.

The position requires supervising staff in the Store Manager's absence, assisting in recruiting and developing the team, and monitoring inventory and sales trends to ensure store profitability.

Qualifications

• Experience working in a retail environment.
• 1-3 years of customer service experience.
• Excellent interpersonal and communication skills.
• Ability to work in a fast-paced environment.
• Ability to assist in managing a team and keep up with goals and profits.
• Self-starter with initiative.
• Strong attention to detail and multi-tasking ability.
• Team-player with emphasis on customer service and selling merchandise.

Responsibilities

• Assist the Store Manager in controlling store assets and operations.
• Consult with Store Manager to set action plans for selling, restocking, merchandising, ordering, and scheduling.
• Serve as acting supervisor in the Store Manager's absence.
• Assist in personnel recruiting, training, and evaluation.
• Provide guidance to employees and customers across departments.
• Monitor inventory, sales stats, and expenses to support profitability.
• Direct staff to ensure department responsibilities are completed.
• Provide extraordinary customer service per the customer service manual.
• Promote and sell services and merchandise offered by Hibbett I City Gear.
• Uphold all company policies and procedures.
• Protect assets and financial information by maintaining internal controls.

Skills

Customer service

Interpersonal skills

Communication skills

Fast-paced environment

Team leadership

Self-starter

Attention to detail

Team player

Job description

Hibbett I City Gear in Holland, MI is seeking an Assistant Manager to support the Store Manager in daily store operations, merchandising, scheduling, and training. The role emphasizes delivering outstanding customer service and promoting merchandise.

The position requires supervising staff in the Store Manager's absence, assisting in recruiting and developing the team, and monitoring inventory and sales trends to ensure store profitability.