Retail Assistant Manager: Lead Store Growth & Service

J.Crew Factory; Phoenix (AZ); On-site; USD 26,000 - 33,000; Full time

Benefits offered by this job

Competitive base pay

Bonus programs

60% discount on branded products

Discounts on entertainment, travel, or

401(k) plan with company matching

Medical and Prescription coverage

Job summary

J.Crew Factory in Phoenix, AZ is seeking an Assistant Manager to join the store leadership team and drive profitability through genuine customer connections and brand loyalty.

You'll coach the sales team, collaborate with the leadership group to adapt strategies, and ensure smooth operations while delivering best-in-class service. Flexible scheduling including nights, weekends, and holidays is required.

Qualifications

• Experience managing retail teams or departments.
• Strong customer service focus and problem solving.
• Ability to lead and develop a sales team and ensure smooth store operations.

Responsibilities

• Support the Store Director & Associate Store Manager to directly impact business results with a meaningful connection to every aspect of the brand while maximizing profitability.
• Own your designated division of responsibility (Visual Merchandising, Operations, HR, Service & Selling, etc.).
• Manage store operations, systems, and technology while ensuring accountability.
• Assist Store Director & Associate Store Manager with recruiting, training and development efforts, if needed.
• Partner with Store Director and Associate Store Manager to curate a collaborative working environment for all associates.
• Ensure the team is always on track to exceed goals and provide best-in-class customer service.
• Lead fit sessions that boost product knowledge for associates to elevate authentic customer connection.
• Come up with innovative ways to engage the community and build loyalty through events.
• Can step into a variety of roles on the sales floor, if needed.

Skills

Retail management

Customer service

Team leadership

Flexibility

Job description

J.Crew Factory in Phoenix, AZ is seeking an Assistant Manager to join the store leadership team and drive profitability through genuine customer connections and brand loyalty.

You'll coach the sales team, collaborate with the leadership group to adapt strategies, and ensure smooth operations while delivering best-in-class service. Flexible scheduling including nights, weekends, and holidays is required.