Retail Assistant Manager: Lead Sales & World‑Class Service

Williams-Sonoma, Inc.; Dallas (TX); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Generous discount on Williams-Sonoma,

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401(k) plan

Wellness program

Paid vacations and holidays

Health, dental and vision insurance, +

Job summary

Williams-Sonoma, Inc. is seeking an Assistant Manager of Sales and Service to support the store management team in delivering a world-class customer experience. You will model service excellence, supervise staff coverage, and ensure the team provides outstanding sales and service.

In this role, you will lead by example, coach associates, and leverage Selling Essentials to train product knowledge and selling skills. Full-time availability is expected to meet business needs.

Qualifications

• Excellent communication, organization and leadership skills.
• Superior critical thinking to identify challenges and develop action plans.
• Great time management to execute multiple tasks and priorities.
• 2-3 years of retail sales or customer-service management experience.

Responsibilities

• Leads the store team to create an exceptional experience for customers and exceed sales goals
• Ensure the sales floor is adequately staffed from a sales and tactical perspective while serving as a role model for sales associates in sales generation and service by prioritizing the customer experience
• Reinforce customer service principles by coaching staff on their successes and challenges
• Utilize Selling Essentials and training resources to educate team on product, improve selling skills and achieving business goals
• Create and ensure a positive environment where all associates are treated fairly and with dignity in accordance with our People-First Philosophy
• Ensure timely resolution of client service issues including delivery/pick-up and outstanding issues through effective use and management of client information reporting system

Skills

Excellent communication

Leadership

Organizational skills

Time management

Job description

Williams-Sonoma, Inc. is seeking an Assistant Manager of Sales and Service to support the store management team in delivering a world-class customer experience. You will model service excellence, supervise staff coverage, and ensure the team provides outstanding sales and service.

In this role, you will lead by example, coach associates, and leverage Selling Essentials to train product knowledge and selling skills. Full-time availability is expected to meet business needs.