Retail Assistant Manager: Lead Sales & Service Team

See S Candies; San Leandro (CA); On-site; USD 30,000 - 42,000; Full time

Job summary

See’s Candies in California is seeking a Retail Assistant Manager to support the Shop Manager, drive sales, and deliver exceptional customer service in a fast-paced environment.

You will lead a team, train staff, manage schedules, oversee cash handling, and ensure compliance with company policies while maintaining operational excellence. This role offers growth within a beloved confectionery brand focused on teamwork and guest satisfaction.

Qualifications

• Minimum 1 year of retail management experience.
• Proven ability to develop, motivate, train and coach employees.
• Strong customer service and communication skills.
• Ability to follow and enforce company policies and procedures.

Responsibilities

• Assist the Shop Manager in providing effective leadership to the retail team and maintaining a sales-focused environment.
• Help achieve daily, monthly, and annual sales goals.
• Communicate and implement company policies and programs.
• Delegate tasks and ensure team compliance with follow-up.
• Assist in resolving customer and employee concerns promptly and professionally.
• Assist in recruiting qualified candidates and training team members.
• Ensure compliance with cash handling, inventory, and timekeeping processes.
• Collaborate with management to create weekly work schedules and manage deadlines.

Skills

Retail leadership

Customer service

Communication

Organizational skills

Cash handling

Merchandising

Staff training

Scheduling

Tools

POS system

Job description

See’s Candies in California is seeking a Retail Assistant Manager to support the Shop Manager, drive sales, and deliver exceptional customer service in a fast-paced environment.

You will lead a team, train staff, manage schedules, oversee cash handling, and ensure compliance with company policies while maintaining operational excellence. This role offers growth within a beloved confectionery brand focused on teamwork and guest satisfaction.