Retail Assistant Manager: Lead Sales & Service

See's Candies, Inc.; Delaware; On-site; USD 36,000 - 39,000; Full time

Job summary

See’s Candies is seeking a Retail Assistant Manager in Delaware to support the Shop Manager in achieving sales goals, delivering exceptional customer service, and maintaining smooth daily operations. You will lead the team, drive sales, and uphold See’s standards in a fast-paced retail environment.

The role emphasizes leadership, staff development, and operational excellence while ensuring compliance with policies and safety guidelines.

Qualifications

• Minimum 1 year of retail management experience.
• Proven success in developing, motivating, training and coaching employees.
• Possess excellent customer service, communication, organizational skills, strong cash handling, and merchandising ability.
• Ability to follow, as well as implement and enforce, company policies and procedures.
• Strong work performance.
• Proven ability to grow the business by seeking sales opportunities and developing a sales driven team.
• Proven ability to learn new technologies quickly and manage change efficiently, proactively and in a positive manner.
• Physical ability to carry out the essential functions of the job, including packing candy, stocking shelves, ringing sales, standing, or walking the entire shift and lifting up to 25 pounds frequently.
• Flexibility in working hours, including weekends and holidays.
• * Internal applicants must be in good standing.

Responsibilities

• Assist the Shop Manager in providing effective leadership to the retail team, fostering a sales-focused and customer-focused environment.
• Set an example by achieving daily, monthly, and annual sales goals.
• Communicate and implement company direction, policies, and programs.
• Delegate tasks, ensure team compliance, and provide necessary follow‑up.
• Assist in resolving customer and employee concerns in a professional and timely manner.
• Aid in training and developing team members on company programs, policies, and procedures.
• Provide support and feedback to team members to enhance their performance and growth.
• Assist in recruitment efforts by identifying and recommending qualified candidates for employment.
• Ensure compliance with company policies, procedures, ethical standards, and safety protocols.
• Assist in monitoring and controlling expenses to meet budgetary goals.
• Support procedures related to cash handling, protection of company assets, and banking.
• Assist in maintaining accurate timekeeping records and promptly approving weekly payroll.
• Ensure compliance with state and federal laws related to wages and breaks.
• Collaborate with the Shop Manager and District Sales Managers to create and implement weekly work schedules.
• Assist in managing paperwork to meet established deadlines, including banking, new hires, and inventory.
• Other duties as assigned.

Skills

Leadership

Customer service

Communication

Organization

Cash handling

Job description

See’s Candies is seeking a Retail Assistant Manager in Delaware to support the Shop Manager in achieving sales goals, delivering exceptional customer service, and maintaining smooth daily operations. You will lead the team, drive sales, and uphold See’s standards in a fast-paced retail environment.

The role emphasizes leadership, staff development, and operational excellence while ensuring compliance with policies and safety guidelines.