Retail Assistant Manager – Lead Ops & Customer Experience

Hassan & Sons Inc; Watsonville (CA); On-site; USD 53,010,000 - 55,589,000; Full time

Job summary

Hassan & Sons Inc. in Freedom, CA is seeking an Assistant Manager to support store operations and serve as a floor leader. The role requires readiness to assume duties in the Store Manager’s absence and to execute daily tasks, price changes, and customer service with professionalism.

The position emphasizes strong communication, data handling, and ability to manage multiple tasks while ensuring compliance with labor laws and safety standards. Weekend shifts may be required.

Qualifications

• Prior retail or management experience preferred.
• Ability to reconcile shift reports and understand their purpose.
• Excellent communication skills, both oral and written.
• Ability to organize and prioritize tasks to meet demands, with excellent follow through.
• Ability to identify issues and make the necessary corrections effectively.
• Demonstrate analytical and problem-solving skills.

Responsibilities

• Perform select duties and responsibilities of the Store Manager in their absence, for example, submitting daily paperwork, submitting approved orders, creating maintenance tickets, addressing scheduling issues, processing approved price changes, handling customer concerns or complaints.
• Demonstrate competent knowledge of Point of Sale and back office systems
• Resolve customer issues in a friendly and professional manner
• Assign and inspect shift duties and responsibilities
• Understand and apply federal, state, and local labor laws as they apply to retail operations
• Assist with promoting a strong safety culture by helping to ensure safety rules and regulations are being followed
• Demonstrate strong ability to manage multiple tasks at one time
• Interact professionally with all team members
• Not authorized to hire, fire, or promote employees but may be asked to make recommendations regarding employee performance and/or disciplinary issues.
• Perform other duties as assigned

Skills

Analytical skills

Detail orientation

Communication skills

Leadership

Problem solving

Critical thinking

Job description

Hassan & Sons Inc. in Freedom, CA is seeking an Assistant Manager to support store operations and serve as a floor leader. The role requires readiness to assume duties in the Store Manager’s absence and to execute daily tasks, price changes, and customer service with professionalism.

The position emphasizes strong communication, data handling, and ability to manage multiple tasks while ensuring compliance with labor laws and safety standards. Weekend shifts may be required.