Retail Assistant Manager - Lead Customer Experience & Team

J.Crew Factory; Normal (IL); On-site; USD 2,686,000 - 3,354,000; Full time

Benefits offered by this job

Competitive base pay

60% employee discount on branded goods

401(k) plan with company match

Medical, dental, vision, life ins.

Entertainment, travel, fitness, and ed

Job summary

J.Crew Group is seeking an Assistant Manager for our Illinois store. You’ll drive profitability through genuine customer connections, brand loyalty, and strong community engagement, while coaching the sales team and supporting store leadership to meet goals.

You’ll oversee operations, recruit and train staff, and help create a collaborative, high-energy environment. Flexibility to work nights, weekends and holidays is essential to deliver best-in-class service.

Qualifications

• 1-2 years of retail management experience with a similar scope.
• Passionately support our brand, customers, and teams.
• Stay up to date with current fashion trends and industry developments.
• Embrace teamwork, flexibility, and courtesy while executing tasks.
• Innovate and champion new ideas while navigating uncertainty, demonstrating strong problem-solving skills.
• Have scheduling flexibility, including nights, weekends and holidays.
• Must bend, reach, stretch for product as well as lift, carry and move at least 40 pounds | 18 kilos.

Responsibilities

• Support the Store Director & Associate Store Manager to directly impact business results with a meaningful connection to every aspect of the brand while maximizing profitability.
• Own your designated division of responsibility (Visual Merchandising, Operations, HR, Service & Selling, etc.)
• Manage store operations, systems, and technology while ensuring accountability.
• Assist Store Director & Associate Store Manager with recruiting, training and development efforts, if needed.
• Partner with Store Director and Associate Store Manager to curate a collaborative working environment for all associates.
• Ensure the team is always on track to exceed goals and provide best-in-class customer service.
• Lead fit sessions that boost product knowledge for associates to elevate authentic customer connection.
• Come up with innovative ways to engage the community and build loyalty through events.
• Can step into a variety of roles on the sales floor, if needed.

Skills

Retail management

Leadership

Customer focus

Flexibility

Problem solving

Job description

J.Crew Group is seeking an Assistant Manager for our Illinois store. You’ll drive profitability through genuine customer connections, brand loyalty, and strong community engagement, while coaching the sales team and supporting store leadership to meet goals.

You’ll oversee operations, recruit and train staff, and help create a collaborative, high-energy environment. Flexibility to work nights, weekends and holidays is essential to deliver best-in-class service.