Retail Assistant Manager: Lead Team & Customer Experience

J.Crew; South Windsor (CT); On-site; USD 29,000 - 39,000; Full time

Benefits offered by this job

Part-Time

Full-Time

60% product discount

Discounts on experiences

Job summary

J.Crew is seeking an Assistant Manager to join the leadership team and drive profitability through genuine customer connections and brand loyalty. You will coach the sales team, collaborate with other leaders, and ensure smooth store operations as needed.

Ideal candidates have 1–2 years of retail management experience, a passion for our brand, and the flexibility to work nights, weekends, and holidays. The role offers competitive pay and perks aligned with retail leadership.

Qualifications

• 1–2 years of retail management experience.
• Passionately support our brand, customers, and teams.
• Stay up to date with current fashion trends and industry developments.
• Embrace teamwork, flexibility, and courtesy while executing tasks.
• Innovate and champion new ideas while navigating uncertainty, demonstrating strong problem-solving skills.
• Have scheduling flexibility, including nights, weekends and holidays.
• Must bend, reach, stretch for product as well as lift, carry and move at least 40 pounds

Responsibilities

• Support the Store Director & Associate Store Manager to directly impact business results with a meaningful connection to every aspect of the brand while maximizing profitability.
• Own your designated division of responsibility (Visual Merchandising, Operations, HR, Service & Selling, etc.)
• Manage store operations, systems, and technology while ensuring accountability.
• Assist Store Director & Associate Store Manager with recruiting, training and development efforts, if needed.
• Partner with Store Director and Associate Store Manager to curate a collaborative working environment for all associates.
• Ensure the team is always on track to exceed goals and provide best-in-class customer service.
• Lead fit sessions that boost product knowledge for associates to elevate authentic customer connection.
• Come up with innovative ways to engage the community and build loyalty through events.
• Can step into a variety of roles on the sales floor, if needed.

Skills

Retail management

Customer service

Job description

J.Crew is seeking an Assistant Manager to join the leadership team and drive profitability through genuine customer connections and brand loyalty. You will coach the sales team, collaborate with other leaders, and ensure smooth store operations as needed.

Ideal candidates have 1–2 years of retail management experience, a passion for our brand, and the flexibility to work nights, weekends, and holidays. The role offers competitive pay and perks aligned with retail leadership.