Assistant Manager: Lead Customer Experience & Growth

KnitWell Group; Rehoboth Beach (DE); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) plan

Paid time off & holidays

Opportunities for monthly bonuses

Merchandise discounts

Professional development

Community impact

Job summary

KnitWell Group is seeking an Assistant Manager for our store in Rehoboth Beach, DE. This role supports the customer experience and shapes a strong store culture, serving as a leader on the sales floor and coaching associates to deliver exceptional service.

You will help recruit, hire, and develop talent, ensure operational excellence, and drive results using available tools and reporting. A hospitality mindset and comfort with technology are essential.

Qualifications

• 1+ year retail management experience
• Hospitality mindset when connecting with customers and associates
• Technology proficient and ability to operate a point-of-sale system
• Strong business acumen and ability to implement action plans to drive results
• Takes initiative in making thoughtful decisions

Responsibilities

• Cultivate a customer-focused environment that consistently delivers exceptional customer experiences
• Act as a leader on the sales floor and model the brand's behaviors to engage and assist customers
• Inspire, educate, and coach associates to leverage the brand's behaviors to create genuine customer connections
• Create an inclusive store environment for associates where everyone feels welcome and engaged
• Use technology to provide customers with a seamless omnichannel shopping experience
• Support the Store Manager in recruiting, hiring, and developing talent
• Use tools and reporting to drive operational excellence and financial discipline
• Build productive relationships by listening, sharing ideas, and supporting the team

Skills

Retail management

Hospitality mindset

POS proficiency

Business acumen

Initiative

Tools

POS system

Job description

KnitWell Group is seeking an Assistant Manager for our store in Rehoboth Beach, DE. This role supports the customer experience and shapes a strong store culture, serving as a leader on the sales floor and coaching associates to deliver exceptional service.

You will help recruit, hire, and develop talent, ensure operational excellence, and drive results using available tools and reporting. A hospitality mindset and comfort with technology are essential.