Retail Assistant Manager: Lead, Coach & Drive Sales

Pure Hockey, LLC; Bloomfield Hills (MI); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Bonus Incentive Plan

Medical, Dental, Vision & Disability

Life Insurance

Flexible Spending Plan

401(k)

Paid Vacation

Paid Holidays

Employee Discount

Job summary

Pure Hockey in Bloomfield Hills, MI is seeking an Assistant Manager to support the Store Manager in daily operations, drive sales, uphold merchandising standards, and lead a high-performing team.

You will partner with peers and the Area Manager to meet service, sales, and operational goals, and may assume full store leadership at times, including training and mentoring staff to deliver top-tier customer experiences.

Qualifications

• Minimum 2 years of management/supervisory experience; retail management experience a plus
• Proven experience in a retail/customer service environment
• Ability to train, coach, develop and motivate employees
• Demonstrate effective interpersonal, organizational and leadership skills
• Ability to work evenings and weekends
• Ability to lift up to 25lbs

Responsibilities

• Assist in the areas of merchandising, operations, sales and customer service
• Ensure a high level of customer satisfaction by being knowledgeable on all products offered, and teaming up with co-workers to provide excellent sales service
• Conducts opening and closing operational routines as needed, ensuring a successful start or completion of the store's daily business.
• Partner with the Store Manager to establish and communicate all critical metrics and expectations within the store, including but not limited to sales, visual, operations, safety, loss prevention, human resources, payroll/scheduling, and training.
• Coach, teach, train, recognize and manage all aspects of performance and development for all store associates to encourage professional growth and build a bench of talent.
• Act as a partner between customers, sales associates and store leadership
• Maintain an awareness of all product knowledge, and current or upcoming product
• Contributes to a positive and inclusive work environment

Skills

Leadership

Customer service

Coaching

Communication

Job description

Pure Hockey in Bloomfield Hills, MI is seeking an Assistant Manager to support the Store Manager in daily operations, drive sales, uphold merchandising standards, and lead a high-performing team.

You will partner with peers and the Area Manager to meet service, sales, and operational goals, and may assume full store leadership at times, including training and mentoring staff to deliver top-tier customer experiences.