Retail Assistant Manager - Customer Service & Store Ops

Hibbett, Inc.; Greenville (NC); On-site; USD 14,000 - 20,000; Full time

Job summary

Hibbett, Inc. in Greenville, NC is seeking an Assistant Manager to support store operations and customer service excellence. The role requires overseeing daily tasks, merchandising, and inventory control while the Store Manager is unavailable.

You will help lead a team, drive sales, and ensure excellent service, particularly during peak periods. The position is full-time, with hourly compensation and responsibilities across departments within the store.

Qualifications

• Experience in a retail environment, footwear and athletic apparel preferred.
• 1-3 years of customer service experience.
• Excellent interpersonal and communication skills.
• Ability to work in a fast-paced environment.
• Self-starter with initiative and teamwork.

Responsibilities

• Assist the Store Manager in controlling assets and store operations.
• Work with the Store Manager to plan selling, restocking, merchandising, ordering, and scheduling.
• Step in as acting Store Manager in their absence.
• Assist in personnel recruiting, training, and evaluation.
• Provide guidance to employees and customers across departments.
• Monitor inventory, sales statistics, and expenses to support profitability.
• Direct staff to ensure department responsibilities and standards are met.
• Maintain customer service standards and assist customers during peak periods.
• Promote and sell services and merchandise offered by the store.
• Uphold all company policies and procedures as documented.

Skills

Customer service

Interpersonal skills

Communication

Team management

Sales

Job description

Hibbett, Inc. in Greenville, NC is seeking an Assistant Manager to support store operations and customer service excellence. The role requires overseeing daily tasks, merchandising, and inventory control while the Store Manager is unavailable.

You will help lead a team, drive sales, and ensure excellent service, particularly during peak periods. The position is full-time, with hourly compensation and responsibilities across departments within the store.