Retail Assistant Manager — Customer Service & Ops Leader

Hibbett, Inc.; Illinois; On-site; USD 17,000 - 25,000; Full time

Job summary

Hibbett, Inc. is seeking an Assistant Manager to support the Store Manager in daily retail operations and customer service excellence. This role requires cross-department knowledge and leads in the manager's absence to maintain store standards and sales goals.

The ideal candidate will manage merchandising, scheduling, training, and performance, ensuring asset protection and adherence to company policies while delivering outstanding service to customers and promoting merchandise.

Qualifications

• Experience in a retail setting with an emphasis on customer service.
• Strong interpersonal and communication skills.
• Ability to thrive in a fast-paced retail environment.

Responsibilities

• Assist Store Manager in achieving store goals and executing plans.
• Supervise store operations in the manager's absence.
• Support selling, restocking, merchandising, and scheduling activities.
• Provide knowledge and guidance to employees and customers across departments.
• Monitor inventory, sales, and expenses to support profitability.
• Ensure consistent, high-quality customer service and policies adherence.

Skills

Retail experience

Customer service

Communication

Fast-paced environment

Team management

Job description

Hibbett, Inc. is seeking an Assistant Manager to support the Store Manager in daily retail operations and customer service excellence. This role requires cross-department knowledge and leads in the manager's absence to maintain store standards and sales goals.

The ideal candidate will manage merchandising, scheduling, training, and performance, ensuring asset protection and adherence to company policies while delivering outstanding service to customers and promoting merchandise.