Retail Assistant Manager: Service & Store Ops Lead

R301US Hibbett Retail, Inc.; Durham (NC); On-site; USD 19,000 - 21,000; Full time

Job summary

Hibbett Retail, Inc. is seeking an Assistant Manager in Durham, NC to support Store Manager in daily operations and guest service excellence. The role requires knowledge of product areas, inventory awareness, and adherence to company policies. You will supervise staff in the Store Manager's absence and help drive sales and merchandising standards.

The position emphasizes outstanding customer service, training of team members, and effective communication across departments to meet store goals.

Qualifications

• Experience in retail, preferably footwear/apparel.
• 1-3 years of customer service experience.
• Excellent interpersonal and communication skills.
• Ability to work in a fast-paced environment.
• Ability to manage a team and meet goals.
• Self-starter with initiative to take on important tasks.

Responsibilities

• Assist Store Manager in controlling store assets and performing merchandising tasks.
• Lead in the absence of the Store Manager and ensure store operations run smoothly.
• Coordinate recruiting, training, and performance evaluation of staff.
• Provide guidance to employees and customers across all departments.
• Monitor inventory, sales statistics, and expenses to maintain profitability.
• Uphold all company policies and promote services and merchandise.

Skills

Retail leadership

Customer service

Team management

Communication

Job description

Hibbett Retail, Inc. is seeking an Assistant Manager in Durham, NC to support Store Manager in daily operations and guest service excellence. The role requires knowledge of product areas, inventory awareness, and adherence to company policies. You will supervise staff in the Store Manager's absence and help drive sales and merchandising standards.

The position emphasizes outstanding customer service, training of team members, and effective communication across departments to meet store goals.