Retail Assistant Manager: Customer Service & Store Ops

JD Sports NA; Great Bend (KS); On-site; USD 14,000 - 20,000; Full time

Job summary

Hibbett I City Gear Great Bend is seeking an Assistant Manager in Operations. You will assist the Store Manager and coordinate store activities, including selling, restocking, merchandising, ordering, and scheduling.

The role emphasizes leadership, excellent customer service, and knowledge of store product areas. You will promote merchandise and supervise staff in the Store Manager's absence, ensuring policies and standards are followed.

Qualifications

• Experience in retail preferred, footwear/apparel a plus.
• Excellent interpersonal and communication abilities.
• Strong attention to detail and multi-tasking.
• Ability to lead, train, and evaluate staff.
• Customer-service focus and sales mindset.

Responsibilities

• Assist Store Manager in controlling store assets and operations.
• Collaborate with Store Manager to plan selling, restocking, merchandising, ordering, and scheduling.
• Step in as acting Store Manager in their absence.
• Provide guidance to employees and customers across departments.
• Monitor inventory, sales, and expenses to support profitability.
• Direct staff to ensure department responsibilities and standards are met.
• Keep Store Manager informed on inventory movement and customer trends.
• Uphold company policies, procedures, and customer service standards.

Skills

Interpersonal skills

Communication skills

Attention to detail

Team player

Self-starter

Job description

Hibbett I City Gear Great Bend is seeking an Assistant Manager in Operations. You will assist the Store Manager and coordinate store activities, including selling, restocking, merchandising, ordering, and scheduling.

The role emphasizes leadership, excellent customer service, and knowledge of store product areas. You will promote merchandise and supervise staff in the Store Manager's absence, ensuring policies and standards are followed.