Retail Assistant Manager - Customer Experience & Sales

Hibbett, Inc.; Cincinnati (OH); On-site; USD 17,000 - 24,000; Full time

Job summary

Hibbett, Inc. in Cincinnati, OH is seeking an Assistant Manager to support Store Manager in daily operations and lead store activities. You’ll oversee selling, restocking, merchandising, and scheduling while ensuring excellent customer service and compliance with company policies.

The role requires knowledge of multiple product areas, supervisory readiness, and the ability to manage a team and inventory in the Store Manager’s absence. Excellent communication is essential.

Qualifications

• Retail experience required, preferably in footwear and athletic apparel.
• 1-3 years of customer service experience.
• Excellent interpersonal and communication skills.
• Ability to work in a fast-paced environment.
• Ability to assist in managing a team and achieve goals.
• Self-starter with initiative.
• Strong attention to detail and multi-tasking.
• Team-player with passion for customer service and selling.

Responsibilities

• Assist Store Manager in controlling the assets of Hibbett I City Gear.
• Establish action plans to accomplish departmental and overall store responsibilities (selling, restocking, merchandising, ordering, scheduling).
• Assume responsibility of the store in the Store Manager's absence.
• Assist in recruiting, training, and evaluating personnel.
• Provide knowledge and guidance to employees and customers in all departments.
• Be aware of inventory, sales statistics, and expenses to ensure profitability.
• Direct staff to meet department responsibilities and standards.
• Keep Store Manager informed about inventory movement and customer trends.
• Ensure extraordinary customer service and promote services and merchandise.

Job description

Hibbett, Inc. in Cincinnati, OH is seeking an Assistant Manager to support Store Manager in daily operations and lead store activities. You’ll oversee selling, restocking, merchandising, and scheduling while ensuring excellent customer service and compliance with company policies.

The role requires knowledge of multiple product areas, supervisory readiness, and the ability to manage a team and inventory in the Store Manager’s absence. Excellent communication is essential.