Retail Assistant Manager – Customer Experience & Operations

JD Sports NA; Lubbock (TX); On-site; USD 14,000 - 20,000; Full time

Job summary

The Assistant Manager at Hibbett I City Gear in Lubbock, TX, assists the Store Manager with daily operations, customer service, merchandising, and administrative duties to achieve store goals.

Responsibilities include supervising staff in the Store Manager's absence, driving sales, restocking, and ensuring policy compliance while delivering outstanding service to customers in a fast-paced retail environment.

Qualifications

• Experience in retail, preferably footwear and athletic apparel.
• 1-3 years of customer service experience.
• Excellent interpersonal and communication skills.

Responsibilities

• Assist the Store Manager in controlling the assets of the store.
• Establish action plans to accomplish selling, restocking, merchandising, ordering, and scheduling.
• Assume store responsibilities in the absence of the Store Manager.
• Provide knowledge and guidance to employees and customers in all departments.
• Ensure profitability by monitoring inventory, sales statistics, and expenses.

Skills

Customer service

Interpersonal skills

Communication skills

Team leadership

Job description

The Assistant Manager at Hibbett I City Gear in Lubbock, TX, assists the Store Manager with daily operations, customer service, merchandising, and administrative duties to achieve store goals.

Responsibilities include supervising staff in the Store Manager's absence, driving sales, restocking, and ensuring policy compliance while delivering outstanding service to customers in a fast-paced retail environment.