Retail Assistant Manager — Customer Service Leader

JD Sports NA; Dallas (TX); On-site; USD 21,000 - 22,000; Full time

Job summary

Hibbett I City Gear in Dallas, TX is seeking an Assistant Manager who supports the Store Manager in daily operations and administration, and who understands each product area in our store. The role involves promoting merchandise, delivering outstanding customer service, and ensuring policy compliance.

In the absence of the Store Manager, the Assistant Manager takes on supervisory duties, assists with scheduling, training, and performance evaluation, and helps control assets while maintaining

Qualifications

• Experience working in retail, preferably footwear and athletic apparel.
• 1–3 years of customer service experience.
• Excellent interpersonal and communication skills.
• Ability to work in a fast-paced environment.
• Self-starter with initiative to take on important tasks.

Responsibilities

• Assist the Store Manager in controlling the assets of Hibbett I City Gear.
• Consult with Store Manager to establish action plans for selling, restocking, merchandising, ordering, and scheduling.
• Assume responsibility of the entire store in the absence of the Store Manager.
• Assist in recruiting, training, and evaluating store personnel.
• Provide knowledge and guidance to employees and customers in all departments.
• Monitor inventory, sales statistics, and expenses to ensure profitability.
• Direct staff to ensure department responsibilities and standards are met.
• Promote and sell services and merchandise.
• Maintain extraordinary customer service per manuals.

Skills

Retail experience

Customer service

Interpersonal skills

Communication skills

Fast-paced environment

Team leadership

Self-starter

Attention to detail

Team player

Job description

Hibbett I City Gear in Dallas, TX is seeking an Assistant Manager who supports the Store Manager in daily operations and administration, and who understands each product area in our store. The role involves promoting merchandise, delivering outstanding customer service, and ensuring policy compliance.

In the absence of the Store Manager, the Assistant Manager takes on supervisory duties, assists with scheduling, training, and performance evaluation, and helps control assets while maintaining