Retail Assistant Manager - Customer Experience Leader

JD Sports NA; Cleburne (TX); On-site; USD 17,000 - 19,000; Full time

Job summary

Hibbett I City Gear in Cleburne, TX is hiring an Assistant Manager to support store operations and customer service. The role reports to the Store Manager and covers merchandising, restocking, and administrative duties.

The ideal candidate will have 1–3 years of retail/customer service experience, strong interpersonal skills, and the ability to lead a team during peak periods. This non-exempt hourly position focuses on service excellence and store performance.

Qualifications

• Experience working in a retail environment.
• 1-3 years of customer service experience.
• Excellent interpersonal and communication skills.
• Ability to work in a fast-paced environment.
• Ability to assist in managing a team and keep up with overall goals and profits.
• Is a self-starter, has initiative to take on important tasks without being asked.
• Strong attention to detail with the ability to handle multiple tasks simultaneously and with precision.
• Is a team-player, passionate about outstanding customer service and selling merchandise.

Responsibilities

• Assist the Store Manager in controlling the assets of Hibbett I City Gear.
• Consult with Store Manager in establishing action plans to accomplish selling, restocking, merchandising, ordering, and scheduling.
• Assumes responsibility of the entire store in the absence of the Store Manager.
• Assist in personnel recruiting, training, and evaluation.
• Provide knowledge and guidance to employees and customers in all departments.
• Monitor inventory, sales statistics, and expenses to ensure profitability.
• Direct staff to ensure department responsibilities and standards are met.
• Maintain communication with Store Manager about inventory movement and customer trends.
• Ensure quality customer service is maintained.
• Perform general administrative duties and learn Store Manager responsibilities.
• Promote and sell services and merchandise offered by the store.

Skills

Retail experience

Customer service

Interpersonal skills

Fast-paced environment

Team leadership

Initiative

Attention to detail

Merchandising & selling

Job description

Hibbett I City Gear in Cleburne, TX is hiring an Assistant Manager to support store operations and customer service. The role reports to the Store Manager and covers merchandising, restocking, and administrative duties.

The ideal candidate will have 1–3 years of retail/customer service experience, strong interpersonal skills, and the ability to lead a team during peak periods. This non-exempt hourly position focuses on service excellence and store performance.