Retail Assistant Manager

MW Denver, LLC; Denver (CO); On-site; USD 63,000 - 70,000; Full time

Benefits offered by this job

Medical Insurance options

Dental and Vision Insurance

401k Retirement Plan

Parental Leave

Employee Assistance Program

Job summary

Meow Wolf Denver is seeking a Retail Assistant Manager to oversee daily retail operations and supervise staff, ensuring profitability and exceptional guest service.

You will work on-site in Denver, manage cash handling, staffing, and merchandising, and train the team to deliver a memorable Meow Wolf guest experience with a collaborative spirit.

Qualifications

• Minimum 3 years leadership experience in retail/entertainment/operations environment.
• Hands-on experience with point-of-sale systems.
• Bilingual, especially English and Spanish preferred.
• Excellent customer service and communication skills.

Responsibilities

• Supervise retail staff and daily operations.
• Manage labor, productivity, quality control and safety measures.
• Provide POS training and cash handling guidance.
• Create effective schedules for peak hours.
• Assist with payroll and hiring projections.
• Maintain visual merchandising and stock levels.
• Foster cross-departmental communication and guest experience.

Skills

Retail leadership

Customer service

Staff training

POS systems

Flexible schedule

Bilingual

Tools

Point-of-sale system

Job description

Privacy Notice for California Applicants and Employees Applicants must be currently authorized to work in the United States on a full‑time basis. We are unable to sponsor or take over sponsorship of an employment Visa at this time. Meow Wolf opens portals of possibility. Come as you are! We are individuals who inspire creativity in people's lives through art and exploration, so that our combined imaginations can transform the world we live in. We create immersive and interactive experiences that transport audiences into fantastic realms of story and exploration. Our Vision is to be the world’s leading creative company, reimagining the paradigm of art and storytelling, to make a positive difference in the world. We share a strong commitment to Belonging through our values of: Collaborative Creativity: We believe the act of creating together amplifies possibilities. Provocative Playfulness: We celebrate the unexpected because it is the doorway to discovery. Outsiders Welcome: We are all outsiders at heart, and we create space for everyone to feel like they belong. Authentic Compassion: We are “kind punks” - supportive to each other and standing up for what we believe in. Audacious Courage: We have the courage to radically reinvent ourselves to push the boundaries of art. If this all sounds like YOU, read on…. Job Description: Job Disclosures: Location: (On-site) Denver, CO Compensation: The salary range for this position is $62,613 to $70,440. “Off‑scale salaries” and other components of pay, i.e., a salary that is higher than the published system‑wide salary at the designated position grade, are offered when necessary to meet competitive conditions. Deadline: The deadline for submitting applications for this position is October 30, 2026. Meow Wolf reserves the right to extend this deadline if needed.

Job Summary

The Retail Assistant Manager is responsible for assisting the Retail Manager with retail operations at Meow Wolf Denver. Major duties include supervision of retail staff and daily retail operations as directed by the Retail Manager. Reporting to the Retail Manager, the Assistant Retail Manager assists in ensuring profitability of retail operations by effectively managing all business aspects of the retail department, such as opening and closing procedures, cash handling, restocking, inventory control, loss prevention, managing staff, and providing exceptional customer service.

Key Responsibilities

• Assist with managing labor, productivity, quality control and safety measures as established and set for the Operations Division and the site specifically
• Carry out supervisory responsibilities in accordance with company policies and applicable laws
• Encourage, and maintain internal and cross-departmental communication
• Assist with training staff to provide a memorable and uniquely Meow Wolf level of service to guests
• Models and enforces proper cash management protocols by delivering POS training to staff and following company policies for cash handling and cash room compliance
• Assist Retail Manager with supervision of Retail Leads and Retail Associates
• Fulfill all Manager on Duty duties, skills, and knowledge, including the ability to perform any role within the Retail department
• Assist with creating effective schedules to ensure work centers are well staffed during peak hours
• Assist with payroll and schedule changes
• Assist with making projections for hiring needs
• Assist with recommending, creating, and communicating policies and procedures
• Maintaining knowledge of events, special programs and projects and communicating them to the staff
• Assist with tracking fluctuations in visitation numbers and adjusting staffing levels accordingly
• Directly support all site initiatives including, but not limited to, the role-playing element required of all staff members when interacting with guests
• Hire and train staff to provide a memorable and uniquely Meow Wolf level of service to guests
• Models and enforces proper cash management protocols by delivering POS training to staff and following company policies for cash handling and cash room compliance
• Assures the store is properly stocked and visually merchandised as required
• Other duties as assigned

Required Qualifications

• Minimum 3 years leadership experience in retail/entertainment/operations environment
• Proven work experience as an Assistant Retail Manager or similar leadership role
• Hands‑on experience with point‑of‑sale systems
• Strong service skills and welcoming demeanor required
• Ability to work a flexible schedule including weekdays, weekends, evenings, and holidays
• Experience training staff and identifying training needs
• Adult + Child + Infant CPR, AED, and First Aid certification preferred
• Prior experience with visual merchandising
• Bilingual, especially but not limited to English and Spanish preferred
• Excellent customer service and communication skills
• Ability to lead and manage staff
• Good judgment in difficult and complicated management situations
• Ability to maintain an appropriate, dispassionate demeanor in emergencies, difficult customer interactions, and interactions with personnel
• Ability to follow and enforce safety rules
• Adaptable to changes in a fast‑paced work environment

Work Environment and Physical Demands

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed must be representative of the knowledge, skills, minimum education, training, licensure, experience, and/or ability required.

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and scanners. This position also works in an indoor setting with exposure to noisy environments, dim lighting, strong visual effects including strobing lights, special effects, fog machines and small and/ or enclosed spaces.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Physical ability to walk, stand, take stairs/slides/elevators, and navigate the elements during the day and night. Employee may be required to remain in a sitting or standing position for prolonged periods, and repeat motions that may include the wrists, hands, and/or fingers. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Must be able to lift up to 20 pounds at times. The employee will comply with company and OSHA standard workplace safety protocols. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Schedule

This is a full‑time position that requires the ability to work a flexible schedule including evenings, weekends and holidays.

Supervisor Responsibilities

This position does require supervisory responsibility.

Travel

This position does not require travel

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

IMPACT

Meow Wolf is committed to our DIY roots and grassroots community support principles. To document that commitment, we converted our legal designation into a Delaware Public Benefit Corporation and have certified as a B Corporation. As a B Corp, we have a triple bottom line of supporting financial, social and environmental wellbeing in our community.

INCLUSION

Meow Wolf is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to ensuring all employees enjoy and thrive in a work environment where differences make us the vibrant, wonderful community we are! All employment decisions at Meow Wolf are based on business need, job requirements, and individual qualifications, without regard to race, color, ancestry, national origin, gender, pregnancy, sexual orientation, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, service in the military or any other characteristic protected by federal, state or local law.

BENEFITS

• Medical Insurance options: PPO & HDHP*
• Dental and Vision Insurance*
• HSA, HRA, and FSA options*
• 401k Retirement Plan
• Company paid Life Insurance Policy and Disability Coverage(s)*
• Voluntary Critical Illness and Life Insurance Policies*
• Company Paid Employee Assistance Program
• Paid Parental Leave for 12 weeks
• Discount off Meow Wolf Gift Shop Merch and Cafes
• Admission to Meow Wolf attractions for employees and guests
• *Regular or Project Based Full‑time positions Please visit www.meowwolf.com/careers for more information.

About Meow Wolf

Meow Wolf is an arts and entertainment company based in SantaFe, NewMexico. We create immersive and interactive experiences that transport audiences of all ages into fantastic realms of story and exploration.