Retail & Guest Services Associate (Part Time)

MW Houston, LLC; Georgia; On-site; USD 1,653,000 - 2,204,000; Part time

Benefits offered by this job

Medical Insurance

Dental & Vision Insurance

HSA/HRA/FSA options

401k Retirement Plan

Job summary

Meow Wolf is seeking a part-time Retail & Guest Services Associate to deliver an exceptional guest experience in a hybrid shop and exhibition setting. You will greet visitors, process sales, and assist with tickets while maintaining a welcoming environment.

The role requires strong communication, a flexible schedule, and comfort with POS systems. Join a vibrant team that values creativity, inclusion, and safety in a busy cultural space.

Qualifications

• High school diploma or equivalent.
• 1–3 years of customer service or retail experience.
• 18 years of age or older.
• Flexible schedule including days, evenings, weekends, and holidays.
• Strong communication and interpersonal skills.
• Comfortable learning and using POS systems and basic computer software.
• Ability to remain calm and professional in fast-paced or challenging situations.

Responsibilities

• Greet and assist visitors with warmth, enthusiasm, and professionalism.
• Sell admission tickets and retail merchandise using POS systems.
• Handle card transactions accurately.
• Share information about Meow Wolf’s exhibits, events, and policies.
• Monitor crowds and exhibits to ensure guest and facility safety; report issues as needed.
• Restock merchandise, conduct inventory counts, and maintain product knowledge.
• Support special events or 21+ functions as needed, following proper safety and access protocols.

Skills

Customer service

POS systems

Communication

Flexibility

Teamwork

Education

High school diploma or equivalent

Tools

Vend POS

Google Drive

Job description

Privacy Notice for California Applicants and Employees

Applicants must be currently authorized to work in the United States on a full-time basis. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Meow Wolf opens portals of possibility. Come as you are! We are individuals who inspire creativity in people's lives through art and exploration, so that our combined imaginations can transform the world we live in. We create immersive and interactive experiences that transport audiences into fantastic realms of story and exploration.

Our Vision is to be the world’s leading creative company, reimagining the paradigm of art and storytelling, to make a positive difference in the world. We share a strong commitment to Belonging through our values of:
Collaborative Creativity: We believe the act of creating together amplifies possibilities.
Provocative Playfulness: We celebrate the unexpected because it is the doorway to discovery.
Outsiders Welcome: We are all outsiders at heart, and we create space for everyone to feel like they belong.
Authentic Compassion: We are “kind punks” - supportive to each other and standing up for what we believe in.
Audacious Courage: We have the courage to radically reinvent ourselves to push the boundaries of art.

Job Description

The Retail & Guest Services Associate delivers an exceptional experience for every visitor during our busy winter season. This hybrid position supports both the Gift Shop and Exhibition Front-of-House teams — greeting guests, processing sales, maintaining a welcoming environment, and helping ensure safety and fun throughout the space. You’ll handle a variety of responsibilities including ticket and retail transactions, guest assistance, exhibit monitoring, and maintaining clean, organized areas.

Job Responsibilities

• Greet and assist visitors with warmth, enthusiasm, and professionalism.
• Sell admission tickets and retail merchandise using point-of-sale (POS) systems.
• Handle card transactions accurately.
• Share information about Meow Wolf’s exhibits, events, and policies.
• Monitor crowds and exhibits to ensure guest and facility safety; report issues as needed.
• Restock merchandise, conduct inventory counts, and maintain product knowledge.
• Support special events or 21+ functions as needed, following proper safety and access protocols.

Essential Skills and Abilities

• High school diploma or equivalent
• Minimum 1–3 years of customer service or retail experience
• 18 years of age or older
• Flexible schedule with ability to work days, evenings, weekends, and holidays
• Strong communication and interpersonal skills
• Comfortable learning and using POS systems and basic computer software
• Ability to remain calm and professional in fast-paced or challenging situations

Desired Characteristics and Qualities for all Team Members

• Experience with Vend POS or Google Drive
• Bilingual or multilingual
• Prior experience in retail, hospitality, museum, or entertainment environments

Work Environment

This job operates in an office environment as well as a museum/ art exhibit. This role routinely uses cleaning equipment such as mops, vacuums, and other cleaning tools. Employees may be required to lift up to 60lbs. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Physical Demands

The employee is constantly exposed to chemicals and fumes. The position requires repetitive movement, and the ability to kneel, crouch, reach, and grasp. The employee will comply with company and OSHA standard workplace safety protocols. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Schedule

This is a part time position which offers ~20 hours of work per week and requests a flexible schedule including evenings, weekends, and holidays.

Supervisor Responsibilities

This position does not require supervisory responsibility.

Travel

Travel is not required for this position.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

IMPACT

Meow Wolf is committed to our DIY roots and grassroots community support principles. To document that commitment, we converted our legal designation into a Delaware Public Benefit Corporation and have certified as a B Corporation. As a B Corp, we have a triple bottom line of supporting financial, social and environmental wellbeing in our community.

INCLUSION

Meow Wolf is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to ensuring all employees enjoy and thrive in a work environment where differences make us the vibrant, wonderful community we are! All employment decisions at Meow Wolf are based on business need, job requirements, and individual qualifications, without regard to race, color, ancestry, national origin, gender, pregnancy, sexual orientation, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, service in the military or any other characteristic protected by federal, state or local law.

BENEFITS

• Medical Insurance options: PPO & HDHP
• Dental and Vision Insurance
• HSA, HRA, and FSA options
• 401k Retirement Plan Company paid Life Insurance Policy and Disability Coverage(s)
• Voluntary Critical Illness and Life Insurance Policies
• Company Paid Employee Assistance Program Paid Parental Leave for 12 weeks Discount off Meow Wolf Gift Shop Merch and Cafes Admission to Meow Wolf attractions for employees and guests
• Regular or Project Based Full-time positions

Meow Wolf is an arts and entertainment company based in Santa Fe, New Mexico. We create immersive and interactive experiences that transport audiences of all ages into fantastic realms of story and exploration.