Retail Associate (Seasonal, Part Time)

MW Santa Fe, LLC; Santa Fe (NM); On-site; USD 16,531,000 - 24,797,000; Part time

Benefits offered by this job

Medical Insurance options

Dental and Vision Insurance

401k Retirement Plan

Paid Parental Leave

Job summary

Meow Wolf’s Santa Fe gift shop seeks a Retail Associate to assist visitors with a high level of customer service, process transactions at the POS, and help keep the shop organized. The role requires a friendly, public-facing demeanor and reliable cash handling.

Ideal candidates have at least one year in retail or customer service, can learn POS systems, and are available for a flexible schedule including evenings and weekends. Seasonal, about 20 hours per week.

Qualifications

• High school diploma or equivalent.
• At least one year of retail or customer service experience.
• Ability to learn point of sale systems.
• Ability to remember and communicate information.
• A desire to work directly with and talk to the public.
• A welcoming demeanor.
• 19 years of age or older.
• A flexible schedule; ability to work days, evenings, and weekends.

Responsibilities

• Assist visitors and customers of Meow Wolf's gift shop with excellent customer service.
• Process transactions via a point of sale system and handle cash with correct change.
• Keep the gift shop clean and restock items; organize storage areas.
• Support the Gift Shop department with data entry, item preparation for giveaways, and inventory counts.

Skills

Customer service

Retail experience

Public interaction

Cash handling

Communication

Safety compliance

Education

High school diploma or equivalent

Tools

Vend POS

Dymo Label software

Google Drive (Docs/Sheets)

Job description

Privacy Notice for California Applicants and Employees

Applicants must be currently authorized to work in the United States on a full-time basis. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Company Culture

Meow Wolf opens portals of possibility. Come as you are! We are individuals who inspire creativity in people's lives through art and exploration, so that our combined imaginations can transform the world we live in. We create immersive and interactive experiences that transport audiences into fantastic realms of story and exploration. Our Vision is to be the world’s leading creative company, reimagining the paradigm of art and storytelling, to make a positive difference in the world. We share a strong commitment to Belonging through our values of: Collaborative Creativity: We believe the act of creating together amplifies possibilities. Provocative Playfulness: We celebrate the unexpected because it is the doorway to discovery. Outsiders Welcome: We are all outsiders at heart, and we create space for everyone to feel like they belong. Authentic Compassion: We are “kind punks” - supportive to each other and standing up for what we believe in. Audacious Courage: We have the courage to radically reinvent ourselves to push the boundaries of art. If this all sounds like YOU, read on ...

Job Description

The Retail Associate's primary goal is to assist visitors and customers of Meow Wolf's gift shop while providing an excellent level of customer service. This job entails completing transactions via a point of sale system, handling cash and providing correct change from a cash register to guests as they make purchases. Meow Wolf's Retail Associate helps keep the gift shop clean, restocking items and organizing storage areas as needed. In this role, one may be asked to further support the Gift Shop department by completing special tasks that include data entry, compiling gift shop items for giveaways, and conducting inventory counts. It is crucial that the Retail Associate maintains an in-depth knowledge of the variety of merchandise items being sold at the Gift Shop.

Job Requirements

• A desire to work directly with and talk to the public.
• A welcoming demeanor.
• 19 years of age or older.
• Ability to learn point of sale systems.
• Ability to remember and communicate information.
• Ability to follow and enforce safety rules.
• A flexible schedule; ability to work days, evenings, and weekends.

Preferred Qualifications

• An interest in the arts.
• Prior experience with point of sale systems (retail sales).
• Prior work experience in a retail, museum, park, recreation facility, or other public space.
• Experience using Google drive documents and spreadsheets.
• Ability to learn and use a variety of computer software including but not limited to; Vend POS, Dymo Label software.

Education / Experience

• High school diploma or equivalent.
• At least one year of retail or customer service experience.

Work Environment

This position works primarily in an indoor setting with exposure to noisy environments, dim lighting, strong visual effects including strobing lights, special effects, fog machines and small and/or enclosed spaces.

Physical Demands

• Moving in different positions to accomplish tasks in various environments including tight and confined spaces.
• Remaining in a stationary position for prolonged periods.
• Repeating motions that may include the wrists, hands and/or fingers.
• Positioning or moving objects up to 40 pounds.

Work Schedule

This position has an effective start date on or after 08/31/2026, with the position ending no later than 90 days from start date. This position is seasonal. We are looking for those who have evening, weekend and holiday availability. Approx. 20 hours per week.

Travel

Travel is not required for this position.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Impact

Meow Wolf is committed to our DIY roots and grassroots community support principles. To document that commitment, we converted our legal designation into a Delaware Public Benefit Corporation and have certified as a B Corporation. As a B Corp, we have a triple bottom line of supporting financial, social and environmental wellbeing in our community.

Inclusion

Meow Wolf is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to ensuring all employees enjoy and thrive in a work environment where differences make us the vibrant, wonderful community we are! All employment decisions at Meow Wolf are based on business need, job requirements, and individual qualifications, without regard to race, color, ancestry, national origin, gender, pregnancy, sexual orientation, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, service in the military or any other characteristic protected by federal, state or local law.

Benefits

• Medical Insurance options: PPO & HDHP.
• Dental and Vision Insurance.
• HSA, HRA, and FSA options.
• 401k Retirement Plan.
• Company paid Life Insurance Policy and Disability Coverage(s).
• Voluntary Critical Illness and Life Insurance Policies.
• Company Paid Employee Assistance Program.
• Paid Parental Leave for 12 weeks.
• Discount off Meow Wolf Gift Shop Merch and Cafes.
• Admission to Meow Wolf attractions for employees and guests.
• Regular or Project Based Full-time positions.

Meow Wolf is an arts and entertainment company based in Santa Fe, New Mexico. We create immersive and interactive experiences that transport audiences of all ages into fantastic realms of story and exploration.